Customer Service Advisor
Description✓Customer Service Advisor
✓In Office - Greenock
✓6 Months Contract
✓£10.99 per hour, 37.5 hours per week
✓Hours of work - Monday to Friday 9-5:30pm
✓Do you thrive in customer service and looking for a new temporary opportunity?
✓Our client are looking for candidates on a temporary basis to handle inbound communication from customers regarding their health insurance policy.
✓Key Responsibilities for this role:
✓The Customer Service Advisor will support customers ranging from both inbound telephony or email with enquiries regarding their health insurance.
✓Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer's benefits.
✓Identify, handle and resolve customer complaints
✓Providing quality advice and information to customers and colleagues regarding their health benefits.
✓Monitor turn-around times to ensure contacts/claims are settled within required time scales.
✓Key Skills Required:
✓Experience of working in a customer service environment, preferably call centre
✓Behaviours and approach to listen for and understand a customer's request, identifying what is required to deliver to that need
✓Strong attention to attentionApply today and we will be in touch with more information or reach out to
✓Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age Show more →
✓In Office - Greenock
✓6 Months Contract
✓£10.99 per hour, 37.5 hours per week
✓Hours of work - Monday to Friday 9-5:30pm
✓Do you thrive in customer service and looking for a new temporary opportunity?
✓Our client are looking for candidates on a temporary basis to handle inbound communication from customers regarding their health insurance policy.
✓Key Responsibilities for this role:
✓The Customer Service Advisor will support customers ranging from both inbound telephony or email with enquiries regarding their health insurance.
✓Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer's benefits.
✓Identify, handle and resolve customer complaints
✓Providing quality advice and information to customers and colleagues regarding their health benefits.
✓Monitor turn-around times to ensure contacts/claims are settled within required time scales.
✓Key Skills Required:
✓Experience of working in a customer service environment, preferably call centre
✓Behaviours and approach to listen for and understand a customer's request, identifying what is required to deliver to that need
✓Strong attention to attentionApply today and we will be in touch with more information or reach out to
✓Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age Show more →