1st Line Engineer
Description✓We are delighted to working retained on a 1st Line Engineer for our client, Cloud Cover IT, within the IT industry
✓Please see responsibilities below:
✓Job Specification
✓Responsibility [not limited to]:
✓•Provide remote and telephone support for client networks and applications.
✓•Provide on-site support for client networks and applications.
✓•Install PCs, printers, servers, networks, broadband routers, firewalls etc.
✓•Ensure tickets are responded to within the set SLA’s for each client.
✓•Answer incoming calls and respond as necessary.
✓•Set up equipment for clients as and when required.
✓•First point of call for all customers.
✓•Managing 1st line incidents.
✓•Escalating issues to 2nd/3rd line teams.
✓•Troubleshooting and basic administration.
✓•Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies.
✓•Visit to client sites when required
✓If you think this could be a good fit, please apply and we will be in touch Show more →
✓Please see responsibilities below:
✓Job Specification
✓Responsibility [not limited to]:
✓•Provide remote and telephone support for client networks and applications.
✓•Provide on-site support for client networks and applications.
✓•Install PCs, printers, servers, networks, broadband routers, firewalls etc.
✓•Ensure tickets are responded to within the set SLA’s for each client.
✓•Answer incoming calls and respond as necessary.
✓•Set up equipment for clients as and when required.
✓•First point of call for all customers.
✓•Managing 1st line incidents.
✓•Escalating issues to 2nd/3rd line teams.
✓•Troubleshooting and basic administration.
✓•Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies.
✓•Visit to client sites when required
✓If you think this could be a good fit, please apply and we will be in touch Show more →