Service Coordinator
Description✓Global company, hybrid remote working, in depth training, company trips to head office for training, permanent position
✓We are working with a large global company, who are looking for a Service Coordinator to join their team, who takes pride in providing excellent customer service and has a passion for working with the best
✓They provide 24/7 breakdown assistance and complete peace of mind.
✓We welcome applications from candidates with a background in HGV breakdowns and recovery, 24/7 Customer Service.
✓Responsibilities of the Service Coordinator;
✓To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion
✓To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
✓To provide a guarantee of payment to the repairing workshop on behalf of the customer
✓Continuously inform and keep all parties updated on the progress of each caseHours of work are as follows;
✓Monday 07:00-18:00, Tuesday 08:00-17:30, Wednesday 08:00-17:00 and Thursday 20:00-06:00 [37.5 Hours per week]
✓The above shift will be subject to a successful training period which the hours will be 8am - 4pm Mon - Fri during this time
✓Requirements for the role of Service Coordinator;
✓A level of equivalent ideally with a technical orientation
✓Previous experience in a technical role from the heavy vehicle or equivalent industry [desirable]
✓Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
✓Previous call centre experience is desirable
✓Excellent communication skills with the ability to communicate at all levels
✓High levels of accuracy and attention to detail
✓Good IT knowledge and experience
✓Geographical knowledge throughout UK [desirable]Benefits of the Service Coordinator role
✓Global company,
✓Hybrid remote working,
✓In depth training,
✓Company trips to head office for training,
✓Permanent positionIf you are interested in this position or would like to have a private and confidential chat, please contact Joe Reid at E3 Recruitment Show more →
✓We are working with a large global company, who are looking for a Service Coordinator to join their team, who takes pride in providing excellent customer service and has a passion for working with the best
✓They provide 24/7 breakdown assistance and complete peace of mind.
✓We welcome applications from candidates with a background in HGV breakdowns and recovery, 24/7 Customer Service.
✓Responsibilities of the Service Coordinator;
✓To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion
✓To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
✓To provide a guarantee of payment to the repairing workshop on behalf of the customer
✓Continuously inform and keep all parties updated on the progress of each caseHours of work are as follows;
✓Monday 07:00-18:00, Tuesday 08:00-17:30, Wednesday 08:00-17:00 and Thursday 20:00-06:00 [37.5 Hours per week]
✓The above shift will be subject to a successful training period which the hours will be 8am - 4pm Mon - Fri during this time
✓Requirements for the role of Service Coordinator;
✓A level of equivalent ideally with a technical orientation
✓Previous experience in a technical role from the heavy vehicle or equivalent industry [desirable]
✓Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
✓Previous call centre experience is desirable
✓Excellent communication skills with the ability to communicate at all levels
✓High levels of accuracy and attention to detail
✓Good IT knowledge and experience
✓Geographical knowledge throughout UK [desirable]Benefits of the Service Coordinator role
✓Global company,
✓Hybrid remote working,
✓In depth training,
✓Company trips to head office for training,
✓Permanent positionIf you are interested in this position or would like to have a private and confidential chat, please contact Joe Reid at E3 Recruitment Show more →