Customer Service Desk Analyst
Description✓Customer Service Desk Analyst
✓Our client, a leading University on the south coast of England are looking to hire a Customer Service Desk Analyst on a permanent basis
✓Initially you will be required to be onsite, in Brighton for the first 1/2 months, then hybrid / remote work can be discussed at a later date.
✓As a member of the Customer Helpdesk Team you will be responsible for delivering a high profile ‘Expert Helpdesk’ Service
✓The post holder contributes to the Incident Management and Service Request fulfilment processes, first stage Problem Management process and may at times play a role in delivering support services directly to specific schools, divisions, or projects
✓The postholder works as part of a team to deliver outstanding service experiences that delight our customers and achieve a high rate of ‘first time fix’.
✓You must be able to demonstrate support of operating systems, Windows & Mac
✓Good working knowledge of a wide variety of mobile devices including phones, tablets and laptops
✓Experience of providing technical support to computer users, both software and hardware.
✓It is critical that you have excellent communication skills and a good level of customer service as you will be the point of all related 1st / 2nd Line queries from staff and students.
✓Salary: Up to £36,000 PA
✓Location: Onsite [initially]
✓Start Date: ASAP Show more →
✓Our client, a leading University on the south coast of England are looking to hire a Customer Service Desk Analyst on a permanent basis
✓Initially you will be required to be onsite, in Brighton for the first 1/2 months, then hybrid / remote work can be discussed at a later date.
✓As a member of the Customer Helpdesk Team you will be responsible for delivering a high profile ‘Expert Helpdesk’ Service
✓The post holder contributes to the Incident Management and Service Request fulfilment processes, first stage Problem Management process and may at times play a role in delivering support services directly to specific schools, divisions, or projects
✓The postholder works as part of a team to deliver outstanding service experiences that delight our customers and achieve a high rate of ‘first time fix’.
✓You must be able to demonstrate support of operating systems, Windows & Mac
✓Good working knowledge of a wide variety of mobile devices including phones, tablets and laptops
✓Experience of providing technical support to computer users, both software and hardware.
✓It is critical that you have excellent communication skills and a good level of customer service as you will be the point of all related 1st / 2nd Line queries from staff and students.
✓Salary: Up to £36,000 PA
✓Location: Onsite [initially]
✓Start Date: ASAP Show more →