Customer Team Member
Description✓Closing date: 21-07-2023
✓Customer Team Member Location: The Co-operative Food, 15 Station Road, Romford, RM3 0BP Pay: £12.25 per hour + great benefits including London allowance Contract: 16 hours per week + regular overtime, 3 month temporary contract, part time Working pattern: varied shifts including early mornings [store opening], afternoons, late evenings [store closing] and weekends, to be discussed at interview
✓ Full training given You can now apply for this role using your mobile device
✓ As a customer team member at Co-op, you’ll provide friendly, thoughtful service, and be on hand to support customers whenever they need your help
✓You’ll also make sure your store is in great shape – working as part of a team to replenish products and support deliveries.
✓ In return, we’ll give you opportunities to develop your skills and progress your career
✓You’ll also get fair pay, and a benefits package that includes a pension, colleague discount and support for your physical, mental and financial wellbeing
✓
✓ What you’ll do
✓ • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership and doing all you can to deliver a great shopping experience • Engage with everyone to succeed together – you’ll build strong relationships with your colleagues in-store ¬– working together as a team to solve problems for the benefit of customers and members and each other • Make sure the store is safe, legal and operational – you’ll complete daily checks to make sure the store is safe for our customers, and replenish products while checking their dates, prices and temperatures are legally compliant • Embrace change – you’ll help to embed change in store, embracing and supporting changes so they become a natural way of working, and sharing experiences with other colleagues to help them positively adapt to changes • Co-operate for a fairer world – you’ll get involved in day to day community activities like supporting our FoodShare scheme, and help your local member pioneer by taking part in local community events
✓ This job would suit people who have
✓ • genuine care for the needs of customers and colleagues • good communication skills, with the ability to build positive relationships with everyone • strong problem solving skills • the flexibility to work a range of shifts
✓ Why Co-op?
✓ We’ll help you learn new skills, and give you the opportunity to support your local community
✓You’ll also get package that includes:
✓ • competitive pay and opportunities for overtime • Wagestream – a money management app that gives you access to a percentage of your pay as you earn it • premium rates for hours worked before 6am or after 10pm • flexible shifts/working hours and regular overtime opportunities [we provide rotas to your mobile phone 3 weeks in advance] • Holidays starting from 31 days per year [includes bank holidays] pro rata for part time • 30% off Co-op branded products in our food stores • 10% off other brands all year-round [doubles to 20% on the Friday and Saturday after payday] • discounts on other Co-op products and services • pension with up to 10% employer contributions • cycle to work scheme • services to support your physical, mental and financial wellbeing
✓ Building an inclusive workplace
✓ We’re actively building diverse teams and we welcome applications from everyone
✓We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential
✓We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
✓ If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs
✓We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job
✓
✓ We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
✓ If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate
✓
✓ You can find out more about our recruitment process at [url removed]/apply-process.
✓ You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
✓
✓ As part of the application process for this job, you’ll need to complete an online assessment
✓It will take around 10 minutes to complete the test Show more →
✓Customer Team Member Location: The Co-operative Food, 15 Station Road, Romford, RM3 0BP Pay: £12.25 per hour + great benefits including London allowance Contract: 16 hours per week + regular overtime, 3 month temporary contract, part time Working pattern: varied shifts including early mornings [store opening], afternoons, late evenings [store closing] and weekends, to be discussed at interview
✓ Full training given You can now apply for this role using your mobile device
✓ As a customer team member at Co-op, you’ll provide friendly, thoughtful service, and be on hand to support customers whenever they need your help
✓You’ll also make sure your store is in great shape – working as part of a team to replenish products and support deliveries.
✓ In return, we’ll give you opportunities to develop your skills and progress your career
✓You’ll also get fair pay, and a benefits package that includes a pension, colleague discount and support for your physical, mental and financial wellbeing
✓
✓ What you’ll do
✓ • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership and doing all you can to deliver a great shopping experience • Engage with everyone to succeed together – you’ll build strong relationships with your colleagues in-store ¬– working together as a team to solve problems for the benefit of customers and members and each other • Make sure the store is safe, legal and operational – you’ll complete daily checks to make sure the store is safe for our customers, and replenish products while checking their dates, prices and temperatures are legally compliant • Embrace change – you’ll help to embed change in store, embracing and supporting changes so they become a natural way of working, and sharing experiences with other colleagues to help them positively adapt to changes • Co-operate for a fairer world – you’ll get involved in day to day community activities like supporting our FoodShare scheme, and help your local member pioneer by taking part in local community events
✓ This job would suit people who have
✓ • genuine care for the needs of customers and colleagues • good communication skills, with the ability to build positive relationships with everyone • strong problem solving skills • the flexibility to work a range of shifts
✓ Why Co-op?
✓ We’ll help you learn new skills, and give you the opportunity to support your local community
✓You’ll also get package that includes:
✓ • competitive pay and opportunities for overtime • Wagestream – a money management app that gives you access to a percentage of your pay as you earn it • premium rates for hours worked before 6am or after 10pm • flexible shifts/working hours and regular overtime opportunities [we provide rotas to your mobile phone 3 weeks in advance] • Holidays starting from 31 days per year [includes bank holidays] pro rata for part time • 30% off Co-op branded products in our food stores • 10% off other brands all year-round [doubles to 20% on the Friday and Saturday after payday] • discounts on other Co-op products and services • pension with up to 10% employer contributions • cycle to work scheme • services to support your physical, mental and financial wellbeing
✓ Building an inclusive workplace
✓ We’re actively building diverse teams and we welcome applications from everyone
✓We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential
✓We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
✓ If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs
✓We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job
✓
✓ We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
✓ If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate
✓
✓ You can find out more about our recruitment process at [url removed]/apply-process.
✓ You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
✓
✓ As part of the application process for this job, you’ll need to complete an online assessment
✓It will take around 10 minutes to complete the test Show more →