Ombudsman and Complaint Quality Advisor
Description✓At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises
✓That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work
✓As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute
✓In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
✓
✓So, what are you waiting for? Join a Community that cares about you!
✓
✓More about your role
✓
✓As our Ombudsman and Complaint Quality Advisor you will work closely with our frontline teams to ensure timely and accurate responses are provided to Ombudsman requests for information
✓You will be providing oversight of all the Ombudsman cases through to full closure and be responsible for completing quality checks on complaint record files and provide feedback to colleagues and line managers to support a continuous improvement culture.
✓For more information, please download our job profile available on our website.
✓
✓More about you
✓To be successful for this role you will have experience in a similar role working in a fast-paced environment
✓You will have experience resolving complex issues with excellent attention to detail.
✓Ideally you will have previous knowledge of complaint handling, including Housing Ombudsman Complaint Handling Code and Scottish Public Service Ombudsman.
✓
✓The benefits
✓We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
✓We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
✓
✓Competitive salary, with a salary review yearly
✓Pension with matched contributions up to 7%
✓Excellent holiday package – 35 days annual leave with the option to buy or sell leave
✓Cashback plan for healthcare costs – up to £500 saving per year
✓A bonus scheme for all colleagues at 2%
✓Training and development
✓Extra perks including huge discounts and offers from shops, cinemas and much more.
✓
✓What's next?
✓If you meet the criteria and are ready to make the next step in your career then click apply
✓You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us Show more →
✓That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work
✓As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute
✓In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
✓
✓So, what are you waiting for? Join a Community that cares about you!
✓
✓More about your role
✓
✓As our Ombudsman and Complaint Quality Advisor you will work closely with our frontline teams to ensure timely and accurate responses are provided to Ombudsman requests for information
✓You will be providing oversight of all the Ombudsman cases through to full closure and be responsible for completing quality checks on complaint record files and provide feedback to colleagues and line managers to support a continuous improvement culture.
✓For more information, please download our job profile available on our website.
✓
✓More about you
✓To be successful for this role you will have experience in a similar role working in a fast-paced environment
✓You will have experience resolving complex issues with excellent attention to detail.
✓Ideally you will have previous knowledge of complaint handling, including Housing Ombudsman Complaint Handling Code and Scottish Public Service Ombudsman.
✓
✓The benefits
✓We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
✓We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
✓
✓Competitive salary, with a salary review yearly
✓Pension with matched contributions up to 7%
✓Excellent holiday package – 35 days annual leave with the option to buy or sell leave
✓Cashback plan for healthcare costs – up to £500 saving per year
✓A bonus scheme for all colleagues at 2%
✓Training and development
✓Extra perks including huge discounts and offers from shops, cinemas and much more.
✓
✓What's next?
✓If you meet the criteria and are ready to make the next step in your career then click apply
✓You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us Show more →
