Mortgage Case Manager - Work From Home

DescriptionJob Title: Mortgage Case Manager
Location: Remote
Salary: Up to £27,000 plus performance related quarterly bonuses
Working Hours: Monday to Friday - 9am-5.30pm
25 Days holiday
Private medical cover
Life Assurance 4 times salary
Pension [contributory employer contribution up to 8%]
Discretionary bonus scheme
Free onsite parking
Onsite restaurant
Dental insurance
Health shield
Annual Bonus of up to 10%About the role Mortgage Case Manager
Working for an intermediary only mortgage lender that provide buy to let and residential mortgages, we have a new remote vacancy for a Mortgage Case Manager.
You will be required to provide an excellent and proactive service to mortgage brokers in helping them progress their applications to completion
A strong and clear communicator, delivering professional levels of service to all parties involved in mortgage origination process by always putting the customer and broker first and being accountable
Quality, accuracy and high levels of both inbound and outbound activity are essential to achieve Company objectives for growth
Responsibilities for the role of Mortgage Case Manager
Developing and maintaining key relationships with internal and external customers
Expert in use of Lender Portal and CRM, understanding all New Business processes in order to relay comprehensive and accurate updates to brokers
Maintain accurate records of all interactions with brokers
Adhere to all processes and policies, ensuring that excellent quality assurance results are consistently achieved
Plan and organise own workload to ensure personal and team objectives and deadlines are met
Take responsibility for personal development, identifying and pursuing opportunities where appropriate to maintain and develop expertise
Meet key performance indicators and service levels by working to agreed objectives and deliverables
Proactive and positive communicator, who is naturally organised, enjoys achieving stretching targets
Maintain up to date awareness of current market, financial and regulatory requirements
Shows ambition and takes ownership for personal development and learning
Telephone call handing, including Business to Business with intermediaries and Solicitors
Carry out any tasks or activities required by Manager
Work closely with the Underwriters to ensure applications are progressed to outcome efficiently and accurateExperience required for the role of Mortgage Case Manager
Excellent communication & relationship management skills
Self-motivated and enthusiastic with drive to succeed and deliver results
Excellent telephone manner
Knowledge of key elements of mortgage applications through to completions
Previous experience within mortgages desirable and within wider financial services essential Adaptable and flexible to enable department to deliver exceptional customer service
Approachable, with a sense of humour, able to remain calm when working under pressure
Dynamic and enthusiastic, with a strong desire to achieve
Strong organisation skills with an ability to work to strict deadlines whilst maintaining a good level of productivityFor more information regarding the role of Mortgage Case Manager please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
Due to a high volume of applications, we will only contact you if your application has been successful
We aim to contact all successful contacts within two business day
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  • benefits
Manchester, Greater Manchester
Salary Min27000Salary Max27000Contract TypePermanentSalary TypeAnnumAdded22dID904252