Mortgage Case Manager - Work From Home
Description✓Job Title: Mortgage Case Manager
✓Location: Remote
✓Salary: Up to £27,000 plus performance related quarterly bonuses
✓Working Hours: Monday to Friday - 9am-5.30pm
✓Benefits:
✓25 Days holiday
✓Private medical cover
✓Life Assurance 4 times salary
✓Pension [contributory employer contribution up to 8%]
✓Discretionary bonus scheme
✓Free onsite parking
✓Onsite restaurant
✓Dental insurance
✓Health shield
✓Annual Bonus of up to 10%About the role Mortgage Case Manager
✓Working for an intermediary only mortgage lender that provide buy to let and residential mortgages, we have a new remote vacancy for a Mortgage Case Manager.
✓You will be required to provide an excellent and proactive service to mortgage brokers in helping them progress their applications to completion
✓A strong and clear communicator, delivering professional levels of service to all parties involved in mortgage origination process by always putting the customer and broker first and being accountable
✓Quality, accuracy and high levels of both inbound and outbound activity are essential to achieve Company objectives for growth
✓Responsibilities for the role of Mortgage Case Manager
✓Developing and maintaining key relationships with internal and external customers
✓Expert in use of Lender Portal and CRM, understanding all New Business processes in order to relay comprehensive and accurate updates to brokers
✓Maintain accurate records of all interactions with brokers
✓Adhere to all processes and policies, ensuring that excellent quality assurance results are consistently achieved
✓Plan and organise own workload to ensure personal and team objectives and deadlines are met
✓Take responsibility for personal development, identifying and pursuing opportunities where appropriate to maintain and develop expertise
✓Meet key performance indicators and service levels by working to agreed objectives and deliverables
✓Proactive and positive communicator, who is naturally organised, enjoys achieving stretching targets
✓Maintain up to date awareness of current market, financial and regulatory requirements
✓Shows ambition and takes ownership for personal development and learning
✓Telephone call handing, including Business to Business with intermediaries and Solicitors
✓Carry out any tasks or activities required by Manager
✓Work closely with the Underwriters to ensure applications are progressed to outcome efficiently and accurateExperience required for the role of Mortgage Case Manager
✓Excellent communication & relationship management skills
✓Self-motivated and enthusiastic with drive to succeed and deliver results
✓Excellent telephone manner
✓Knowledge of key elements of mortgage applications through to completions
✓Previous experience within mortgages desirable and within wider financial services essential Adaptable and flexible to enable department to deliver exceptional customer service
✓Approachable, with a sense of humour, able to remain calm when working under pressure
✓Dynamic and enthusiastic, with a strong desire to achieve
✓Strong organisation skills with an ability to work to strict deadlines whilst maintaining a good level of productivityFor more information regarding the role of Mortgage Case Manager please contact us
✓Stellar Select is acting as an employment agency and is a corporate member of the REC
✓Due to a high volume of applications, we will only contact you if your application has been successful
✓We aim to contact all successful contacts within two business day Show more →
✓Location: Remote
✓Salary: Up to £27,000 plus performance related quarterly bonuses
✓Working Hours: Monday to Friday - 9am-5.30pm
✓Benefits:
✓25 Days holiday
✓Private medical cover
✓Life Assurance 4 times salary
✓Pension [contributory employer contribution up to 8%]
✓Discretionary bonus scheme
✓Free onsite parking
✓Onsite restaurant
✓Dental insurance
✓Health shield
✓Annual Bonus of up to 10%About the role Mortgage Case Manager
✓Working for an intermediary only mortgage lender that provide buy to let and residential mortgages, we have a new remote vacancy for a Mortgage Case Manager.
✓You will be required to provide an excellent and proactive service to mortgage brokers in helping them progress their applications to completion
✓A strong and clear communicator, delivering professional levels of service to all parties involved in mortgage origination process by always putting the customer and broker first and being accountable
✓Quality, accuracy and high levels of both inbound and outbound activity are essential to achieve Company objectives for growth
✓Responsibilities for the role of Mortgage Case Manager
✓Developing and maintaining key relationships with internal and external customers
✓Expert in use of Lender Portal and CRM, understanding all New Business processes in order to relay comprehensive and accurate updates to brokers
✓Maintain accurate records of all interactions with brokers
✓Adhere to all processes and policies, ensuring that excellent quality assurance results are consistently achieved
✓Plan and organise own workload to ensure personal and team objectives and deadlines are met
✓Take responsibility for personal development, identifying and pursuing opportunities where appropriate to maintain and develop expertise
✓Meet key performance indicators and service levels by working to agreed objectives and deliverables
✓Proactive and positive communicator, who is naturally organised, enjoys achieving stretching targets
✓Maintain up to date awareness of current market, financial and regulatory requirements
✓Shows ambition and takes ownership for personal development and learning
✓Telephone call handing, including Business to Business with intermediaries and Solicitors
✓Carry out any tasks or activities required by Manager
✓Work closely with the Underwriters to ensure applications are progressed to outcome efficiently and accurateExperience required for the role of Mortgage Case Manager
✓Excellent communication & relationship management skills
✓Self-motivated and enthusiastic with drive to succeed and deliver results
✓Excellent telephone manner
✓Knowledge of key elements of mortgage applications through to completions
✓Previous experience within mortgages desirable and within wider financial services essential Adaptable and flexible to enable department to deliver exceptional customer service
✓Approachable, with a sense of humour, able to remain calm when working under pressure
✓Dynamic and enthusiastic, with a strong desire to achieve
✓Strong organisation skills with an ability to work to strict deadlines whilst maintaining a good level of productivityFor more information regarding the role of Mortgage Case Manager please contact us
✓Stellar Select is acting as an employment agency and is a corporate member of the REC
✓Due to a high volume of applications, we will only contact you if your application has been successful
✓We aim to contact all successful contacts within two business day Show more →
Features
- ✓benefits