Customer Service Assistant - Friendly team

DescriptionAre you currently searching for a new customer service role in a flexible and supportive team environment? Look no further, we have the perfect role for you!
We are currently looking for a friendly Customer Service Assistant, who enjoys providing first class customer service and also looking to learn new skills.
If you have incredible communication skills, an outstanding work ethic and are able to build strong relationships with customers or clients, apply now!
About the job role;
JOB TITLE: Customer Service Assistant
JOB TYPE: Permanent
HOURS: 09:00am - 17:00pm [flexible working]
SALARY: £20,000 - £25,000
LOCATION: Central London
CULTURE: Busy, supportive team culture, hardworking team, collaborative, welcoming, friendly
BENEFITS: Generous holiday allowance 27 days holiday plus bank holidays and closure over Christmas! Fun and social team, flexible working and flexible hours, development and training, well-being benefits, office parties & many more!
Duties;
Provide high quality and timely advice and guidance via email and phone to trainees, trainers and others seeking advice
Assist with devising and implementing systems for the effective handling of queries
Check correspondence sent to the generic inboxes and respond or forward to colleagues as appropriate
Manage the effective enrolment of new trainees into the programme - collecting and assessing information and data received
Assist with the process of recommending trainees for certification; producing data reports, collecting and checking the relevant paperwork and liaising with contacts and committee members to ensure that processes are completed in good time
Process applications for programme training, including research, overseas training and Locum Appointments for Training
Advise trainees, trainers and those working with them on matters that may affect their end of training dates - for example, illness, maternity leave etc
Collate and feedback ideas and review department responses to queries on a regular basis to ensure consistency and accuracy
Build constructive and professional relationships with co-workers
Arrange committee meetings, including room bookings, catering and circulation of agenda and documents
Prepare files and documents for meetings, with specific responsibility for tabled or late papers
Produce enrolment and certification data reports for meetings
Ad hoc duties on the day of meetings
Accurately maintain the database and monitor and address discrepancies
Accurately maintain filing and archiving systems, both computerised and paper based
Update information held on the website
Assist with devising, employing and maintaining templates and standard responses so that a consistent service is provided
Help to develop training materials, including frequently asked questions [FAQs], step guides and help aids
Help with major and minor developments of the web-based curriculum, including thoroughly testing new functionsExperience, knowledge and skills required;
Educated to GCSE level, grades A-C, or equivalent, including Maths and English
Experience in a customer service environment
Excellent Microsoft Office skills
Excellent communication skills, written and spoken
Ability to prioritise tasks in a busy work environment
Ability to keep up with new processes in a changing environment
Proven ability to take initiative
Able to work independentlyAbout you!
Strong desire to learn new skills
Proactive
Attention to detail skills
Able to deal with complex enquiries with confidence
Team player
Able to work using own initiative
Ability to manage busy workload
Able to prioritise work
Good organisation skillsOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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Features
  • Plus great benefits
£25,000
London
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Salary Min20000Salary Max25000Contract TypePermanentSalary TypeAnnumAdded19dID906387