Events & Reservation Administrator

DescriptionEvent and Reservations Administrator
We are looking for a good multi-tasker with an exceptional eye for detail and is good at juggling several different roles, whilst remaining calm under pressure
On a daily basis, you'll be looking after our transient accommodation accounts
You will source and book hotel accommodation in line with the client's travel policy, creating accurate confirmations and maintaining a high level of customer service and good response time
In addition, you will support the business with a range of event administration
This may involve:
* Processing delegate registrations, assisting guests with their payments and queries
* Visits, helping to create our virtual event platforms, and assisting with finding venues for small meetings
No two days will be the same and your role will vary according to business demand.
Key roles and responsibilities:
* Group/event accommodation
* Delegate registration/booking delegates onto events and taking payments
* Venue finding
* Event admin for physical and virtual events
* Overseeing our transient accommodation accounts
* Maintaining an awareness of response times, travel policies and billing instructions for each account
* Processing accommodation bookings using a range of on and offline tools to a high standard of accuracy
* Preparation of accurate rooming lists
* Assisting with group and event accommodation when required
* Building registration pages for events
* Creating event invitations and joining instructions where required
* Processing payments and reconciling event accounts
* Sourcing venues for smaller events and meetings
* Uploading data in virtual event platforms
* Providing administration support to the wider team
* Uploading data into virtual event platforms
* Working with suppliers to provide the best service and value to our clients
* Supporting your colleagues in other areas of the business when required
This is an exciting time as we grow our team and expand our services.

The role would suit someone with a lot of initiative, who can make this role their own, and is looking to progress within the business.
We would potentially consider a shorter day to fit in with school times [for example], but you would need to be office-based 5 days a week
Full-time would be our preference.
You should have previous Reservations or Admin experience, ideally gained through working in a venue, hotel or booking agency.
This is a full-time position, based within our Chippenham office working 9am - 5.30pm
Monday Friday.
Acorn Recruitment acts as an employment agency for permanent recruitment
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Chippenham, Wiltshire
Salary Min18000Salary Max21000Contract TypePermanentSalary TypeAnnumAdded17dID909153