Description✓Adecco Chester are proud to be recruiting on behalf of our client in Deeside for a Service Coordinator
✓This is a really exciting opportunity to join a successful and progressive company - becoming a key member of this welcoming team, working closely with customers, engineers and internal departments.
✓You'll be the first point of contact for customers, ensuring a 360 approach to the customer journey: from order, booking in engineer visits, delivery of parts to any aftercare
✓You will also be managing a team of field engineers workloads, planning their days and booking in visits so you will develop great working relationships.
✓22 days holiday, plus bank holidays
✓Rises with length of service to 25 days.
✓Free onsite parking
✓Great team culture and working atmosphere
✓Entry into pension schemeSalary: up to £26,000 p/a, dependant on experience.
✓Full-time, permanent position.
✓Promote and deliver outstanding service
✓Reviewing service schedules on database
✓Contacting customers to schedule visits
✓Booking engineers into customer sites
✓Coordinate and process customer orders for parts required
✓Support with purchasing and ordering processes including invoicing
✓Receive and manage customer enquiries via calls and emails
✓Resolve any challenges in a timely and professional manner
✓Administration support with documents such as risk assessments and work permits
✓Ad-hoc service duties set by team managerKey Skills:
✓Outstanding communication and interpersonal skills, both written and verbal
✓High level organisational and time-prioritisation skills
✓IT literate with knowledge of MS Office suite
✓Excellent phone manner
✓Previous experience within planning service/customer service is advantageousPlease apply directly for immediate consideration, we look forward to your application!
✓Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
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