Service Coordinator

DescriptionAdecco Chester are proud to be recruiting on behalf of our client in Deeside for a Service Coordinator
This is a really exciting opportunity to join a successful and progressive company - becoming a key member of this welcoming team, working closely with customers, engineers and internal departments.
You'll be the first point of contact for customers, ensuring a 360 approach to the customer journey: from order, booking in engineer visits, delivery of parts to any aftercare
You will also be managing a team of field engineers workloads, planning their days and booking in visits so you will develop great working relationships.
22 days holiday, plus bank holidays
Rises with length of service to 25 days.
Free onsite parking
Great team culture and working atmosphere
Entry into pension schemeSalary: up to £26,000 p/a, dependant on experience.
Full-time, permanent position.
Key Responsibilities:
Promote and deliver outstanding service
Reviewing service schedules on database
Contacting customers to schedule visits
Booking engineers into customer sites
Coordinate and process customer orders for parts required
Support with purchasing and ordering processes including invoicing
Receive and manage customer enquiries via calls and emails
Resolve any challenges in a timely and professional manner
Administration support with documents such as risk assessments and work permits
Ad-hoc service duties set by team managerKey Skills:
Outstanding communication and interpersonal skills, both written and verbal
High level organisational and time-prioritisation skills
IT literate with knowledge of MS Office suite
Excellent phone manner
Previous experience within planning service/customer service is advantageousPlease apply directly for immediate consideration, we look forward to your application!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco
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Buckley, Flintshire
Salary Min20000Salary Max26000Contract TypePermanentSalary TypeAnnumAdded22dID906644