START NOW! Customer Service Advisor - Bicester

DescriptionContact Centre – Customer Support Advisor
Location: Bicester
Salary: £21,133
Hours: FT 40hrs working an 8.5 hr shift between 7am-5pm and working 1 in 3 weekends
Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide
One of our clients is one of the UK’s top wholesale food suppliers, supplying the best restaurant brands on the high street
A fantastic opportunity has come available for a full time Customer Support Advisor.
Scope of the role
To provide excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email.
Key Activities & Responsibilities
Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
Achieving set KPI’S
Calls answered in a timely manner in line with company targets.
Develop and maintain department structure to understand impact of customer service function across the business
Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
Have a detailed knowledge of allocated customers business, expectations and requirements.
Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
Ensure that all customer Comments/complaints/correspondence is processed in accordance with our client’s Customer complaints procedure, and customer specific requirements.
Maintain effective communication between customer and company, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
Communicate with internal departments to ensure processes run smoothly
Key Attributes
Previous office/customer service environment required
Passion for excellent customer service
Excellent attention to detail
Confident problem solving and decision-making skills
Self-motivated with a desire to exceed set standards
PC Literate
For further information please send your CV to 
INDBKS
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£21,133
Oxford
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Salary Min21133Salary Max21133Contract TypePermanentSalary TypeAnnumAdded17dID905970