Description✓Contact Centre – Customer Support Advisor
✓Hours: FT 40hrs working an 8.5 hr shift between 7am-5pm and working 1 in 3 weekends
✓Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide
✓One of our clients is one of the UK’s top wholesale food suppliers, supplying the best restaurant brands on the high street
✓A fantastic opportunity has come available for a full time Customer Support Advisor.
✓Scope of the role
✓To provide excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email.
✓Key Activities & Responsibilities
✓Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
✓Achieving set KPI’S
✓Calls answered in a timely manner in line with company targets.
✓Develop and maintain department structure to understand impact of customer service function across the business
✓Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
✓Have a detailed knowledge of allocated customers business, expectations and requirements.
✓Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
✓Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
✓Ensure that all customer Comments/complaints/correspondence is processed in accordance with our client’s Customer complaints procedure, and customer specific requirements.
✓Maintain effective communication between customer and company, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
✓Communicate with internal departments to ensure processes run smoothly
✓Previous office/customer service environment required
✓Passion for excellent customer service
✓Excellent attention to detail
✓Confident problem solving and decision-making skills
✓Self-motivated with a desire to exceed set standards
✓For further information please send your CV to
✓INDBKS Show more →