Description✓£20,500 - £22,500 per annum, full time, 33days annual leave, 6 weeks training
✓Recognised as the best in the industry for customer satisfaction, this business is looking for experienced contact centre staff to drive their mission forward.
✓Dealing with both commercial and residential customers, you will be the first point of contact and the voice of the business.
✓There's absolutely no sales involved here but you do need the ability to investigate queries and be able to think on your feet - this is not a role where you can rely on a script, we are looking for people who will be pro-active in their approach and take full ownership of every call.
✓Monday - Friday, 1 in 4 Saturdays 37.5hrs per week.
✓Inbound customer service
✓Ensuring you respond to emergency situations in the appropriate manner
✓Taking payments and sending confirmation reports out via email where required
✓Adhering to strict data protection regulation
✓Email work where required, potential to move to live chat work alsoWorking shifts between 8am - 8pm, however you will maximum work 7.5hrs per day unless you choose to work overtime
✓Hours between 6-8pm and Saturdays come with shift allowance as well as an increased pay rate!
✓The shifts are steady and the same all week, meaning you won't have to worry about moving from a late to an early in the same week.
✓The successful candidate will have worked in a customer service role previously, office or call centre based and have a passion for providing excellent customer service.
✓Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age Show more →