Retention's Account Manager - Hybrid working once compliant

DescriptionRetentions, Account Manager - Sale, Manchester
Hybrid Working once compliant
Role: Account Manager - Retentions
Location: Sale, Manchester - Hybrid working once compliant
Contract: Permanent, Full Time
Hours: 37.5 hours per week
Salary: £23K [up to £35k OTE]
Shifts: Monday - Friday shifts between 8am - 6pm [either 8am - 4.30pm, 9am - 5.30pm or 9.30am - 6pm on a rotational basis]
Start Date: ASAP
Are you an experienced sales advisor with a minimum of 2 years B2B sales experience?
CCA Recruitment are excited to be recruiting for sales advisors for a B2B Telecoms company
This is a high-volume, warm calling, outbound B2B sales role, focused on engaging with our client's existing customers to renew their contracts or get them a better deal
You will be looking to retain the products and services our client's supply them, as well as looking for cross selling opportunities.
This role will be office based to begin with, and once you are fully trained and no longer require as much support, you will then be able to do a hybrid role, so working a mix of home and office.
Responsibilities of the role Retention's Advisor
Warm outbound calls to the client's customers to retain and renew products and services contracts
Perform all activity within regulatory standards, GDPR and quality policies
Complete all reports, system, and CRM updates in a timely and accurate manner
Develop a working knowledge of all products, systems, and processes
Create excellent working relationships across the colleague community.
Achieve all commercial targets in a consistent manner [month-by-month]
Achieve all agreed activity targets
Operate within our client's quality guidelines
Achieve all objectives agreed with the Customer Growth Sales Manager
Receive above par scores from customer satisfaction surveys and internal feedback.Experience as a Retention's Advisor
A minimum of 2-years demonstrable success in a high-volume desk-based B2B sales, retentions, or customer service role
Experience of negotiating multiple product, price, and contract terms with customers
A good level of understanding of B2B sales processes
A good level of understanding of regulatory requirements impacting B2B sales organisations
Computer literate with experience of sales CRM, and/or Lead Management systems
Skills required as a Retention's Advisor
Good written and verbal communications skills, with an ability to adapt communication styles to individual customers
High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of own work
The drive, resilience and focus required to win in a competitive commercial environment
A genuine interest in own development and learning needs, with the energy and desire to act on them to improve own performance
A professional and pleasant demeanour, with the desire to create good working relationships with both colleagues and customers
Core benefits including pension contributions and life assurance
Great discounts on 100s of high street and online stores
25 days holiday and the option to buy up to 5 days more
Cycle to work and travel loans for people wanting a greener commute
Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance
Amazing on-site facilities, such as an onsite Gym, Café and bar for after work drinks
Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
Please apply for immediate consideration!
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services
Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months
The personal data contained therein will not be shared with any third parties without your express consent
As an individual, you have the right to withdraw consent at any time
Following a period of 48 months inactivity your CV will be deleted permanently from our database
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Sale, Greater Manchester
Salary Min23000Salary Max35000Contract TypePermanentSalary TypeAnnumAdded19dID903430