Helpdesk Administrator

DescriptionStealthFS is a progressive company operating within the Engineering industry dealing with Fire & Security Systems related works for commercial properties
The Helpdesk Administrator’s role will require close liaison with the engineering team and the Service Manager and external contacts, in order to process all paperwork ensuring that all clients and client sites receive a professional and accurate service.
Key Responsibilities
⦁ Dealing with day-to-day enquiries from Stealth team and multiple Clients
⦁ Producing various reports for BGIS and the client
⦁ Raising Work Orders for new jobs / contracts / quotes
⦁ Raising Purchase Orders and placing call outs
⦁ Ensuring all client files are maintained accurately and kept up-to-date
⦁ Processing Engineers report sheets daily
⦁ Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.
⦁ Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation
⦁ Ensuring WIP [work in progress] is up-to-date at all times
⦁ Ownership of all tasks through to completion.
⦁ Raising reactive jobs
⦁ Answering telephone to internal customers
⦁ Reporting to the office manager.
⦁ Working closely with the service manager.
Person Specification / Attributes Required
[Essential] - Good basic education which will include English & Maths qualifications to GCSE standard essential
[Desirable] - Higher educational qualifications to ‘A’ level / HNC/D or degree level would be beneficial
Skills / Knowledge
Good keyboard skills including word & excel
⦁ Good communication skills
⦁ Excellent telephone manner
⦁ Good interpersonal skills
⦁ Numerate
⦁ Good time keeping
⦁ Ability to work independently as well as part of a team
[Essential] - Previous experience working within a busy office environment
[Desirable] - Experience of a busy Customer Service [Service Desk / Helpdesk] environment
Aptitudes: Excellent verbal and written communication skills
Must be detail conscious and methodical in approach
Character: Must demonstrate a strong sense of customer focus.
Reliable and self-motivated, able to prioritise demands and work under pressure
This is not necessarily an exhaustive list of all responsibilities, duties, skills,
efforts, requirements or working conditions associated with the job
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Competive Salary
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CR2, Sanderstead, Greater London
Contract TypePermanentAdded19dID902801