EPOS technical service engineer [Field and Office]

DescriptionThe Company
Our client is a fast-moving software and services company based in Derby
They create innovative software solutions for restaurants and retail outlets, underpinned by excellent installation and support services
Their solutions are used every day in more than 80 countries globally and they count some of the biggest brands in the world amongst their customer bases
They’ve been growing quickly and consistently over the last five years, and plan to continue this trend for many years to come
This is a great time to join the team!
The Role
As a member of our Technical Service Team, you will be the face of the company.
This is an exciting hybrid role for those that like variety to their working week
It will be split between visiting customer sites across the UK, working in the Derby office providing telephone support and working in production.
As the primary part of this role will be field based with some nights away in hotels, a sense of adventure, flexible approach to working hours, and the ability to show high levels of self-organisation is a must
Your time will be split between -
* Onsite installation of PC, EPOS and Broadband into retail locations
* Installation of Data cabling, Wireless access points and basic CCTV systems
* Service Calls for our restaurant and charity retail customers
* Training users on how to use their new EPOS system
* In-house production of EPOS, Routers, and related technology, including hardware repairs
The Ideal Candidate
Our client is passionate about what they do and are looking to attract team members who have a hunger to learn and further their professional development.
To be successful in this role, you must be able to demonstrate:
* Experience working as an IT support technician or similar role OR experience repairing and installing IT equipment.
* PC/EPOS skills are essential with the aspiration to learn more.
* Be able to demonstrate a practical and logical approach to problem-solving both over the phone using your minds-eye and using your hands whilst attending a customer site.
* Excellent Customer Service skills.
* The candidate must like and have a willingness for regular travel across the UK.
* Full UK driving license with no more than 6 points.
In this role you will have access to a pool of business use vans kept at the Derby office, so ideally you will want to be within a commutable distance from Deby city centre.
Working Hours
Normal working hours are 9 am – 5:30 pm, Monday to Friday [37.5 hours per week].
The opportunity to work within an organisation that highly values and rewards excellent technical and customer service skills
The successful candidate will have the opportunity for progression within the company.
* 25 days holiday plus all bank holidays
* Have your birthday off on us! [Extra day holiday]
* A comfy Premier inn bed and evening meal when onsite
* Pension with employer contributions
* Generous sick pay and income protection scheme
* Life Insurance policy
* Enhanced Parental Pay Scheme [Maternity / Paternity]
* Cycle to Work scheme
* Vitality Health Insurance [after successfully passing probation]
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DE1, Derby, Derbyshire
Salary Min21000Salary Max23000Contract TypePermanentSalary TypeAnnumAdded19dID906188