Helpdesk Analyst

DescriptionJob title:  Graduate IT Helpdesk Analyst
Location: Home Working
Salary: £25,000 - £30,000
Do you have an interest in the IT sector? Do you have strong problem solving & analytical skills? Looking to apply your strong communication skills in a support environment?
About the Role
The IT Helpdesk Analyst will assist in implementing our case management platform across a wide range of organisations.
In this role, you will:
• Configure our platform to implement client processes
• Handle support issues post implementation
• Liaise with specialist technical and software development staff
• Attend implementation workshops
• Communicate with our clients by phone and by email
You will be in a challenging and exciting role, supporting our growing number of software implementations - as our team delivers solutions to an increasing number of organisations within the UK, Europe, USA, Canada and Australia.
This is a great opportunity that offers;
Extensive training

Friendly supportive environment

Room for rapid progression
About You
The successful candidate will possess excellent communication, analytical and time management skills
You will be motivated to learn and prepare new skills, both commercial and of a technical [IT] nature and you will remain calm when working under pressure
Strong University graduate [2.1 or above]

Good customer service skills and ability to deal with customer queries and complaints

Positive, proactive and self-motivated individual

Time management skills with the ability to work with minimum supervision

Ability to work independently recognising and setting priorities for self.

Ability to work as part of a team.
We are one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
• Blended working: less commuting, more time with your friends and family.
• ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
• Top rated employer – Glassdoor: Our average length of service is 9 years.
• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices
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Contract TypePermanentAdded21dID904284