Description✓Job title: Graduate IT Helpdesk Analyst
✓Location: Home Working
✓Salary: £25,000 - £30,000
✓Do you have an interest in the IT sector? Do you have strong problem solving & analytical skills? Looking to apply your strong communication skills in a support environment?
✓About the Role
✓The IT Helpdesk Analyst will assist in implementing our case management platform across a wide range of organisations.
✓In this role, you will:
✓• Configure our platform to implement client processes
✓• Handle support issues post implementation
✓• Liaise with specialist technical and software development staff
✓• Attend implementation workshops
✓• Communicate with our clients by phone and by email
✓You will be in a challenging and exciting role, supporting our growing number of software implementations - as our team delivers solutions to an increasing number of organisations within the UK, Europe, USA, Canada and Australia.
✓This is a great opportunity that offers;
✓Friendly supportive environment
✓Room for rapid progression
✓The successful candidate will possess excellent communication, analytical and time management skills
✓You will be motivated to learn and prepare new skills, both commercial and of a technical [IT] nature and you will remain calm when working under pressure
✓Strong University graduate [2.1 or above]
✓Good customer service skills and ability to deal with customer queries and complaints
✓Positive, proactive and self-motivated individual
✓Time management skills with the ability to work with minimum supervision
✓Ability to work independently recognising and setting priorities for self.
✓Ability to work as part of a team.
✓We are one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
✓• Blended working: less commuting, more time with your friends and family.
✓• ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
✓• Top rated employer – Glassdoor: Our average length of service is 9 years.
✓• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices Show more →