Description✓Mac/Jamf Engineer [2nd Line Engineer]
✓ACM Resourcing are working with one of the leading Apple IT support companies in the UK
✓Our client is looking to recruit talented, passionate people to grow their team
✓They are great at investing the time and energy with their people for example Jamf qualifications.
✓The position is based in Central London
✓The role will be to provide 2nd line Apple technical support for the users, resolving technical issues and carrying out routine maintenance activities.
✓You will spend some of the time working from the office but will include visits to clients site
✓In the office you will be working with the rest of the technical team, helping other clients and developing your technical expertise.
✓What you'll do:
✓* Maintain macOS desktop environment, including hardware provisioning, software installation, configuration and support.
✓* Manage user access to our systems such as; Okta, Google Workspace, Atlassian Cloud services, etc.
✓* Manage the IT on-boarding and off-boarding process
✓* Provide face-to-face, remote & ticket requests to in-house and remote staff.
✓* Provide support for meetings and events.
✓* Diagnose and perform routine maintenance for a range of company hardware, including asset management.
✓* Help Company employees to use their software efficiently using ad-hoc guidance and training sessions as needed.
✓* Have a minimum of 2 years working in Apple IT Support
✓* Delivering expert 2nd Line troubleshooting and solutions
✓* Experience in Apple Hardware
✓* Experience of large scale MacOS/iOS deployment
✓* Knowledge of JAMF PRO
✓* Be JAMF certified [at least JAMF 200 or above]
✓* Strong customer service experience
✓* Experience with Jamf Connect
✓* Experience with Jamf Protect
✓* Experience with iOS/iPadOS.
✓* Experience with various identity providers [IdP], eg Okta, Azure, JumpCloud, Google
✓ACM Resourcing are a leading Mac IT recruitment company work on various positions in the market please don't hesitate to get in touch with me for a confidential chat about how we can secure your next position Show more →