Pre Sales Specialist

DescriptionThe Customer Services/Presales/Lead Qualifier role is an important role within the commercial department, a role that pulls together a variety of data into meaningful business information and supports the sales team in generating and pre-qualifying opportunities.
Client Details
Our client are one of the UK's largest and longest-standing industrial manufacturers
They have fantastic liverpool offices and a supportive and motivating team that will help you to achieve the most
Description
The key responsibilities of this role are as follows:
Identifying leads from research as well as online sources or relevant media, making initial contact to find influencers, and identifying the core preconditions of a sale - Budget, Authority, Need, and Timeframe
Working cross functionally on relevant sales/customer service projects, as required and directed by the Head of Sales e.g
new system implementation
From existing accounts and incoming enquiries, developing and maintaining an individual sales pipeline
Keeping in regular contact with customers, identifying live and future opportunities and updating Salesforce records
Developing opportunities through to quote and order stage
Day to day account management of pre- assigned portfolio of accounts, maintaining proactive channels of communication and providing a high level of customer service
Internal advocacy on behalf of assigned accounts, liaising with other business functions such as Commercial Planning and Production to ensure that customer needs are met and exceeded
Identifying risks and opportunities for assigned accounts, retaining and growing annual customer spend
Providing regular updates [monthly/quarterly] to Head of Sales on progress of account against target spend as well as relevant opportunities/risks
Supporting Account Managers on Strategic Accounts as a secondary, office-based cont
Initial point of contact for all new incoming enquiries
Logging enquiry in Salesforce and completing initial review of enquiry, in line with relevant SOPs and agreed timeframes
For smaller enquiries, leading the customer communication from initial enquiry through quote, order and delivery
Escalating larger enquiries to the relevant Account Manager or BDM, ensuring that all the initial information has been gathered and captured in Salesforce
Day to day account management of pre- assigned portfolio of accounts, maintaining proactive channels of communication and providing a high level of customer service
Internal advocacy on behalf of assigned accounts, liaising with other business functions such as Commercial Planning and Production to ensure that customer needs are met and exceeded
Identifying risks and opportunities for assigned accounts, retaining and growing annual customer spend
Providing regular updates [monthly/quarterly] to Head of Sales on progress of account against target spend as well as relevant opportunities/risks
Supporting Account Managers on Strategic Accounts as a secondary, office-based contact
Central point of contact for all reactive and proactive customer feedback, positive and negative
Handling customer complaints, logging in Salesforce and providing an initial response to the customer in a timely manner, in line with relevant SOPs
Post sales follow-up and courtesy calls etc to ensure metrics are captured, monitored, reported, and where necessary escalated
Identifying why leads/quotes have been won or lost to inform the commercial team on areas for improvement as well as strengths
Working with Compliance Manager to strengthen and improve Customer Service/Feedback business processesProfile
The successful candidate will be someone who expresses characteristics such as:
Time management and effective communication are key to the success of this role
Working well with the customers and prospective customers will involve communicating in ways that customers respond well to, a great deal of verbal and video conferencing communication will be required.
Included in this is the timely, detailed, and accurate reporting of business information and project updates to line managers and colleagues where appropriate.
This role requires a positive approach to sales and customer service.Job Offer
On offer for the candidate is as follows:
Fantastic company to work for
Hugely competitive annual salary
Holiday schemes
Pension schemes
Healthcare schemes
Progression opportunities
Show more →
Features
  • free parking
  • healthcare
  • pension
£25,000
Prescot, Merseyside
Image
Salary Min25000Salary Max25000Contract TypePermanentSalary TypeAnnumAdded22dID903284