Relocation Consultant
Description✓Alchemy are partnering with a Relocation provider in their search for a Relocation Consultant to join their team.
✓This exciting opportunity will require delivering a range of relocation services to corporate organisations and individuals to assist with all phases of the relocation process.
✓Duties of the Relocation Consultant position include;
✓* Management of full client portfolio from first enquiry to completion of the relocation
✓* Briefing the relocating employee to make them aware of the entire relocation process
✓* Organising property viewings and visits to relocatees
✓* Offering advice and report recommendations to clients, or appointing third parties where appropriate
✓* Acting as a main point of contact for clients and relocating employee, as well as team members and account managers
✓* Delivery of excellent client service across a diverse range of clients and cultures
✓* Arrange rental payments for clients when necessary, review rental tenancy offers and propose amendments to draft tenancy agreements
✓* Select and appoint third parties when required [marketing agents, furniture rental etc]
✓* Authorise employee expenses and third-party supplier invoices
✓* Negotiate home purchase and sale prices
✓* Ensure that allocation of relocation caseloads is appropriate and evenly distributed across team members
✓* Monthly review and analysis of client and portfolio performance, proactively submitting recommendations for improvements to the Operations and Accounts managers
✓* Initiate development opportunities
✓* Assisting account managers with checking policies and ensuring changes are carried out
✓* Responsible for service of delivery within budget
✓Experience and desirable skills required;
✓* Experience within Relocation, Destination Services, Property sales, or Estate Agents’ Lettings department, and working with a UK and international caseload
✓* Understanding of relocation, letting procedures, and tenancy agreements preferred
✓* Experience in working in a customer service role
✓* Ability to manage own workload under pressure
✓* MS Excel, Outlook, and Word proficient
✓* Confident and proactive
✓* Passionate about delivering exemplary client service in line with company guidelines Show more →
✓This exciting opportunity will require delivering a range of relocation services to corporate organisations and individuals to assist with all phases of the relocation process.
✓Duties of the Relocation Consultant position include;
✓* Management of full client portfolio from first enquiry to completion of the relocation
✓* Briefing the relocating employee to make them aware of the entire relocation process
✓* Organising property viewings and visits to relocatees
✓* Offering advice and report recommendations to clients, or appointing third parties where appropriate
✓* Acting as a main point of contact for clients and relocating employee, as well as team members and account managers
✓* Delivery of excellent client service across a diverse range of clients and cultures
✓* Arrange rental payments for clients when necessary, review rental tenancy offers and propose amendments to draft tenancy agreements
✓* Select and appoint third parties when required [marketing agents, furniture rental etc]
✓* Authorise employee expenses and third-party supplier invoices
✓* Negotiate home purchase and sale prices
✓* Ensure that allocation of relocation caseloads is appropriate and evenly distributed across team members
✓* Monthly review and analysis of client and portfolio performance, proactively submitting recommendations for improvements to the Operations and Accounts managers
✓* Initiate development opportunities
✓* Assisting account managers with checking policies and ensuring changes are carried out
✓* Responsible for service of delivery within budget
✓Experience and desirable skills required;
✓* Experience within Relocation, Destination Services, Property sales, or Estate Agents’ Lettings department, and working with a UK and international caseload
✓* Understanding of relocation, letting procedures, and tenancy agreements preferred
✓* Experience in working in a customer service role
✓* Ability to manage own workload under pressure
✓* MS Excel, Outlook, and Word proficient
✓* Confident and proactive
✓* Passionate about delivering exemplary client service in line with company guidelines Show more →