✓We are looking to appoint 6 Assistant Building Managers to join the Customer Experience & Service Delivery team
✓The postholders will report directly to the Building Managers and assist with the supervision of Service Delivery Coordinators.
✓This is a hands-on role, where you will be required to build on your supervisory ability to motivate, coach and develop the Service Delivery Co-ordinators.
✓You will also support the Building Manager on the day-to-day operational work and deputise in their absence.
✓If you are customer focused to deliver an exceptional service, have strong interpersonal, planning and organising skills with the opportunity to develop your supervisory skills, this may be the ideal role for you, and we are keen to receive your application.
✓The Service Delivery Teams provide customers with a range of services including reception services, Meeting and Committee Room management and support
✓Monitoring of cleaning and monitoring of photocopiers
✓We are the Evacuation controllers for Parliamentary buildings and provide first aid support
✓We provide AV support in meeting rooms
✓We escort visitors, as necessary, to ensure that they meet with their hosts and provide support for the business of the House
✓The Service Delivery team aim to deliver a comfortable, safe, and efficient environment for Members, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.
✓This newly formed pivotal role of Assistant Building Manager has created 6 opportunities to provide support to the Building Managers and assist with the supervision of Service Delivery Coordinators
✓These posts form the Teams that ensure the diverse range of buildings that form the House Commons element of the Parliamentary Estate are a comfortable, safe, and efficient environment for Members, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.
✓You will be providing the day-to-day management of the building, liaising with maintenance staff, plan and manage projects that impact on user of the Commons estate, and using a coaching approach to support your team to actively develop and maintain a thorough and up-to-date working knowledge of the House Services.
✓Skills and Experience
✓To be successful in this role you will demonstrate:
✓Experience of organising and delivering service objectives in a customer facing environment and striving to improve the quality of service
✓Ability to create and maintain positive, professional, and trusting working relationships with a wide range of people within and outside the team to help get business done
✓Experience of investigating issues, identifying, or developing options and selecting solutions to problems which occur in the role
✓Ability to prioritise tasks and to respond to rapidly changing circumstances at short notice and demonstrate flexibility under pressure
✓Experience of effectively taking the lead and communicating with clarity, conviction, and enthusiasm; upholding the principals of equality, diversity and inclusion and an experienced user of Microsoft applications [Word, Excel, and Outlook]
✓Hold or a willingness to attain a qualification in customer service or facilities managementThe full criteria and role information can be found on the job description
✓Please refer to the job description when completing your application
✓We offer a completive benefits package which includes:
✓Annual leave starting at 30 days pro rata
✓Civil Service Pension scheme
✓Interest-free season ticket loan
✓Discounted membership of the in-house gymFurther details can be found on the attached House of Commons Benefits and support document
✓The next steps
✓All applications must be submitted on a House of Commons application form
✓Criteria 1 - 5 will be assessed at application and interview stage Show more →