Account Handler
Description✓We are looking for a bright and motivated Mid-Corporate Account Handler to join Aston Lark at our office in Maidstone.
✓This role is ideal for someone with previous experience providing specialist advice in the insurance market
✓This role will see you supporting with general enquiries, renewals, mid-term adjustments, obtaining quotations, closing sales, invoicing of premiums and cross-sales
✓Building strong relationships with clients and to be the main point of contact for all insurance requirements.
✓Within a highly supportive team, you will be expanding your commercial insurance experience with the opportunity to gain professional qualifications and forming part of an industry leading insurance broker with more than 2,000 staff and 75 offices in the UK and Ireland.
✓If you're looking for a fast paced, flexible, and rewarding role, Aston Lark is the place for you
✓We offer hybrid working, ensuring a balanced combination of office and home life.
✓Role Responsibilities:
✓Assist in achieving Group/Division client retention, existing client new policy and new business targets by providing an excellent level of service and building relationships.
✓Liaise effectively with the client to ensure an appropriate strategy for renewal.
✓Proactive advice on uninsured areas of risk and offering appropriate risk transfer solutions.
✓Undertake market exercise to establish most competitive terms available.
✓Obtain renewal terms and present to client.
✓Produce and issue professional summaries and reports using Aston Lark templates.
✓Issue renewal documentation in line with contract certainty.
✓Ensure premiums are collected prior to the commencement of cover and in line with Aston Lark procedures.
✓Prioritise and handle all work promptly and accurately.
✓Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards
✓To be aware of, and to follow at all times, the firm's policy on Treating Customers Fairly.
✓Record all relevant information, correspondence and documentation on Acturis or other broking system and make effective use of the diary system.
✓Always produce accurate and professional documentation using relevant Aston Lark templates.
✓Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
✓Actively cross-sell products from other Divisions.
✓Refer all queries that fall outside own experience, knowledge and authority to senior staff.
✓Liaise with and assist other departments as necessary.Skills and experience:
✓At least 2 years' experience in providing insurance advice.
✓Experience of working within a SME role would be desirable for this role.
✓Exceptional client service skills.
✓Excellent negotiating and broking skills
✓Have a willing to learn
✓Cert CII qualification [or willing to undertake the study].
✓Exposure to using Acturis would be an advantage for this role
✓Accuracy and attention to detail, with the ability to process work quickly and efficiently.
✓Ability to prioritise work and meet deadlines.Why join us?
✓In April 2022, Aston Lark became part of Howden, the international insurance broking group, with the aim of creating a standout full-service broker, unrivalled in its quality, scale and reach in the UK and Ireland.
✓The creation of this unique business means a range of opportunities for current employees, as well as new talent, as Aston Lark helps to build towards becoming the biggest and best British broker.
✓Aston Lark is committed to developing its people, and supporting the pursuit of professional qualifications, and a range of other development opportunities, including apprenticeships, mentoring, and through the Institute of Leadership and Management.
✓Our values underpin our culture, and you can be assured that you are joining an environment driven by integrity, passion, and empowerment, as a proud winner of the Best Insurance Employer [Large] at the Insurance Post Best Insurance Employers 2022 Awards.
✓What can we offer you?
✓Competitive salaries - with regular pay reviews and company bonus scheme.
✓Minimum 25 days holiday - with an additional purchase option.
✓Health & well-being - through a 24/7 employee assistance programme for you and your family, providing practical support on a range of issues, such as health, money, and work.
✓Hybrid working - to give you more flexibility to manage work and home life.
✓Study Support - and career progression opportunities
✓If you wish to study professional qualifications or develop your leadership skills, a personalised development plan is available to you through our L&D team and your manager
✓Referral Reward Scheme - could see you rewarded for every successful placement.
✓Diversity & Inclusion - with many employees involved in committees celebrating our LGBTQ+ community, and race and gender equality Show more →
✓This role is ideal for someone with previous experience providing specialist advice in the insurance market
✓This role will see you supporting with general enquiries, renewals, mid-term adjustments, obtaining quotations, closing sales, invoicing of premiums and cross-sales
✓Building strong relationships with clients and to be the main point of contact for all insurance requirements.
✓Within a highly supportive team, you will be expanding your commercial insurance experience with the opportunity to gain professional qualifications and forming part of an industry leading insurance broker with more than 2,000 staff and 75 offices in the UK and Ireland.
✓If you're looking for a fast paced, flexible, and rewarding role, Aston Lark is the place for you
✓We offer hybrid working, ensuring a balanced combination of office and home life.
✓Role Responsibilities:
✓Assist in achieving Group/Division client retention, existing client new policy and new business targets by providing an excellent level of service and building relationships.
✓Liaise effectively with the client to ensure an appropriate strategy for renewal.
✓Proactive advice on uninsured areas of risk and offering appropriate risk transfer solutions.
✓Undertake market exercise to establish most competitive terms available.
✓Obtain renewal terms and present to client.
✓Produce and issue professional summaries and reports using Aston Lark templates.
✓Issue renewal documentation in line with contract certainty.
✓Ensure premiums are collected prior to the commencement of cover and in line with Aston Lark procedures.
✓Prioritise and handle all work promptly and accurately.
✓Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards
✓To be aware of, and to follow at all times, the firm's policy on Treating Customers Fairly.
✓Record all relevant information, correspondence and documentation on Acturis or other broking system and make effective use of the diary system.
✓Always produce accurate and professional documentation using relevant Aston Lark templates.
✓Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
✓Actively cross-sell products from other Divisions.
✓Refer all queries that fall outside own experience, knowledge and authority to senior staff.
✓Liaise with and assist other departments as necessary.Skills and experience:
✓At least 2 years' experience in providing insurance advice.
✓Experience of working within a SME role would be desirable for this role.
✓Exceptional client service skills.
✓Excellent negotiating and broking skills
✓Have a willing to learn
✓Cert CII qualification [or willing to undertake the study].
✓Exposure to using Acturis would be an advantage for this role
✓Accuracy and attention to detail, with the ability to process work quickly and efficiently.
✓Ability to prioritise work and meet deadlines.Why join us?
✓In April 2022, Aston Lark became part of Howden, the international insurance broking group, with the aim of creating a standout full-service broker, unrivalled in its quality, scale and reach in the UK and Ireland.
✓The creation of this unique business means a range of opportunities for current employees, as well as new talent, as Aston Lark helps to build towards becoming the biggest and best British broker.
✓Aston Lark is committed to developing its people, and supporting the pursuit of professional qualifications, and a range of other development opportunities, including apprenticeships, mentoring, and through the Institute of Leadership and Management.
✓Our values underpin our culture, and you can be assured that you are joining an environment driven by integrity, passion, and empowerment, as a proud winner of the Best Insurance Employer [Large] at the Insurance Post Best Insurance Employers 2022 Awards.
✓What can we offer you?
✓Competitive salaries - with regular pay reviews and company bonus scheme.
✓Minimum 25 days holiday - with an additional purchase option.
✓Health & well-being - through a 24/7 employee assistance programme for you and your family, providing practical support on a range of issues, such as health, money, and work.
✓Hybrid working - to give you more flexibility to manage work and home life.
✓Study Support - and career progression opportunities
✓If you wish to study professional qualifications or develop your leadership skills, a personalised development plan is available to you through our L&D team and your manager
✓Referral Reward Scheme - could see you rewarded for every successful placement.
✓Diversity & Inclusion - with many employees involved in committees celebrating our LGBTQ+ community, and race and gender equality Show more →