Contact Centre Agent - Part Time
Description✓TSYS Managed Services EMEA [TMS EMEA] has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.
✓Do you have a passion for helping others and have top class negotiating skills? Then this is the role for you!
✓We are currently recruiting for part-time agents to join our team in Milton Keynes, working Evenings [6pm - 11pm] Weds - Sat 20hrs.
✓Now offering unsociable hour's allowance, please see benefits below!
✓Key responsibilities:
✓* Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client
✓* Contacting customers to establish authenticity of transactions, following correct internal procedure
✓* Adopting appropriate questioning techniques to deal with card holders
✓* Handling queries to the satisfaction of the customer and the department
✓* Taking appropriate preventative action in order to minimise losses to the client
✓* Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.
✓* Resolution of non-technical queries
✓The ideal candidate will:
✓* Have previous contact centre experience [desirable], preferably in the financial industry
✓* Have credit card/ banking industry experience
✓* Have excellent communication skills
✓* Be enthusiastic and flexible with the ability to work as part of a team
✓Benefits:
✓* Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00 - 08:00 Mon-Fri /17:00 - 20:00 Mon-Fri / 08:00-20:00 Sat&Sun
✓* Life Insurance – x1 Salary [Can be increased to x4 at additional cost]
✓* Full Training provided
✓* MediCash Health Care Plan
✓* Pension [Employee 5% - Company 3% contributions]
✓* 26 Days Annual Leave + Bank Holidays [Rising to 30 days with continuous service]
✓* Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
✓* Cycle to work scheme
✓* Maternity & Adoption Pay – [12 Weeks Full Pay – after 26 weeks in employment]
✓* Paternity Leave [2 Weeks Full Pay – After 26 weeks in employment]
✓* Shared Parental Leave – [12 Weeks Full Pay – after 26 weeks in employment]
✓* Bereavement Leave – [5 Days Leave at Full Pay]
✓* Dependent Leave – [2 Days at Full Pay]
✓* Free onsite parking with 24/7 security
✓* Subsidized Canteen [with great breakfast!]
✓If you are motivational, inspirational, and results driven with a passion to succeed and help others then click APPLY now!!
✓Please note, all successful applicants will be subject to a financial background and criminal record [DBS] check as part of our recruitment process.
✓TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates Show more →
✓Do you have a passion for helping others and have top class negotiating skills? Then this is the role for you!
✓We are currently recruiting for part-time agents to join our team in Milton Keynes, working Evenings [6pm - 11pm] Weds - Sat 20hrs.
✓Now offering unsociable hour's allowance, please see benefits below!
✓Key responsibilities:
✓* Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client
✓* Contacting customers to establish authenticity of transactions, following correct internal procedure
✓* Adopting appropriate questioning techniques to deal with card holders
✓* Handling queries to the satisfaction of the customer and the department
✓* Taking appropriate preventative action in order to minimise losses to the client
✓* Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.
✓* Resolution of non-technical queries
✓The ideal candidate will:
✓* Have previous contact centre experience [desirable], preferably in the financial industry
✓* Have credit card/ banking industry experience
✓* Have excellent communication skills
✓* Be enthusiastic and flexible with the ability to work as part of a team
✓Benefits:
✓* Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00 - 08:00 Mon-Fri /17:00 - 20:00 Mon-Fri / 08:00-20:00 Sat&Sun
✓* Life Insurance – x1 Salary [Can be increased to x4 at additional cost]
✓* Full Training provided
✓* MediCash Health Care Plan
✓* Pension [Employee 5% - Company 3% contributions]
✓* 26 Days Annual Leave + Bank Holidays [Rising to 30 days with continuous service]
✓* Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
✓* Cycle to work scheme
✓* Maternity & Adoption Pay – [12 Weeks Full Pay – after 26 weeks in employment]
✓* Paternity Leave [2 Weeks Full Pay – After 26 weeks in employment]
✓* Shared Parental Leave – [12 Weeks Full Pay – after 26 weeks in employment]
✓* Bereavement Leave – [5 Days Leave at Full Pay]
✓* Dependent Leave – [2 Days at Full Pay]
✓* Free onsite parking with 24/7 security
✓* Subsidized Canteen [with great breakfast!]
✓If you are motivational, inspirational, and results driven with a passion to succeed and help others then click APPLY now!!
✓Please note, all successful applicants will be subject to a financial background and criminal record [DBS] check as part of our recruitment process.
✓TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates Show more →