Customer Service Administrator
Description✓This is an exciting opportunity for a positive and passionate individual looking for a Customer Service Administrator within a financial services organisation
✓Full training will be given on the product, but you will need a good telephone manner and experience speaking to customers on the phone.
✓Full time role, hours are 8:30am to 5pm with 45 mins for lunch and every other Friday off!
✓23 days holiday plus 8 days Bank Holidays plus approx
✓26 Fridays off per year!
✓Office based role.
✓Career opportunities.
✓Customer Service Administrator responsibilities will include:
✓First point of contact, taking a large volume of calls [40 to 70 per day] from customers.
✓Liaising with clients, financial advisers and third parties to process and administer instructions and enquiries.
✓Responding to requests for information in a professional manner via letter and email.
✓Providing administrative support for customers and field force.
✓Working as part of a team.
✓Customer Service Administrator skills and experience required:
✓Previous experience providing customer service over the phone is essential.
✓Experience within financial services would be advantageous.
✓Excellent telephone manner and strong written communication.
✓Numerate and able to work with figures.
✓PC literate and experience with Microsoft packages.
✓Strong attention to detail.
✓Calls are not timed, it’s more about providing a high level of customer service Show more →
✓Full training will be given on the product, but you will need a good telephone manner and experience speaking to customers on the phone.
✓Full time role, hours are 8:30am to 5pm with 45 mins for lunch and every other Friday off!
✓23 days holiday plus 8 days Bank Holidays plus approx
✓26 Fridays off per year!
✓Office based role.
✓Career opportunities.
✓Customer Service Administrator responsibilities will include:
✓First point of contact, taking a large volume of calls [40 to 70 per day] from customers.
✓Liaising with clients, financial advisers and third parties to process and administer instructions and enquiries.
✓Responding to requests for information in a professional manner via letter and email.
✓Providing administrative support for customers and field force.
✓Working as part of a team.
✓Customer Service Administrator skills and experience required:
✓Previous experience providing customer service over the phone is essential.
✓Experience within financial services would be advantageous.
✓Excellent telephone manner and strong written communication.
✓Numerate and able to work with figures.
✓PC literate and experience with Microsoft packages.
✓Strong attention to detail.
✓Calls are not timed, it’s more about providing a high level of customer service Show more →