Customer Service Delivery Team - Apprenticeship
Description✓Service Delivery Team - Apprenticeship
✓£23,000
✓Central London
✓If you would like to join a company that is committed to your career development, offers continuous development opportunities and promotes from within then contact me today.
✓My client, a pensions administrator, is currently hiring for apprentices within their service delivery team
✓You’ll be working in the office with your team four days per week and spending a day a week off-site at college to study for your industry exams, providing you with an excellent base knowledge to kick start your career.
✓The apprenticeship will last for 18 months, at which time the employer hope to be able to offer a permanent position and continuous professional development throughout your career.
✓What do you need:
✓You’ll need to have achieved GCSE Grade 4 in Maths and English [grade C, or equivalent] and have an aptitude for solving problems.
✓This is a customer focussed role so we’re looking for people who go above and beyond to provide the highest standards of service and are solutions focused.
✓You’ll need a high standard of written and spoken English as you’ll be responding to written correspondence – attention to detail is a must!
✓A great telephone manner is essential as you’ll spend a lot of your time on calls answering queries.
✓We are keen to speak to anyone who is interested in developing a career within the financial services sector and is willing to commit to the required development plan and completion of the industry exams.
✓What’s in it for You?
✓You’ll have the opportunity to join a stable company who are innovative, caring and work with integrity in all that they do
✓They hold the Gold Investors in People accreditation and promote a diverse and inclusive workplace as Stonewall Diversity Champions and Disability Confident employers.
✓They have an outstanding benefits package, so as well as supporting you to study for your industry exams and the salary of £23,000 per annum, you’ll also have access to the following benefits:
✓* Life assurance, Income protection and Loan schemes [this includes a season ticket loan so your travel to the office will be easier]
✓* Employee assistance programme and Private Medical Cover
✓* Eyecare vouchers
✓* Financial wellbeing support
✓* Holiday trading
✓* Shopping, entertainment and gym discounts
✓* Cycle to work scheme
✓* A volunteering day…..
✓The list goes on!
✓What you’ll be doing:
✓You’ll have your initial induction and training and be enrolled on to your college course, then over the first six months whilst you learn more about the industry and processes you’ll be trained to deal with basic telephone enquiries.
✓As you develop your knowledge you’ll start to learn about more complex queries, working across different teams to gain a full range of skills.
✓You’ll have the opportunity to learn from your team colleagues and manager and develop your career within the industry.
✓Day to day you will respond to telephone queries and written correspondence
✓You’ll support customers' to use self-service portals, offering assistance and coaching as required
✓You should ensure that tasks are completed within set timescales by prioritising your workload, highlighting any issues that may prevent you from completing all tasks.
✓You’ll actively seek out opportunities to develop your knowledge of the systems, processes and industry.
✓EDI Recruitment Services Ltd are acting as an employment agency in respect of this position.
✓We actively promote inclusive recruitment processes and encourage applications from candidates who have the required knowledge and skills to be successful in the role, regardless of your background Show more →
✓£23,000
✓Central London
✓If you would like to join a company that is committed to your career development, offers continuous development opportunities and promotes from within then contact me today.
✓My client, a pensions administrator, is currently hiring for apprentices within their service delivery team
✓You’ll be working in the office with your team four days per week and spending a day a week off-site at college to study for your industry exams, providing you with an excellent base knowledge to kick start your career.
✓The apprenticeship will last for 18 months, at which time the employer hope to be able to offer a permanent position and continuous professional development throughout your career.
✓What do you need:
✓You’ll need to have achieved GCSE Grade 4 in Maths and English [grade C, or equivalent] and have an aptitude for solving problems.
✓This is a customer focussed role so we’re looking for people who go above and beyond to provide the highest standards of service and are solutions focused.
✓You’ll need a high standard of written and spoken English as you’ll be responding to written correspondence – attention to detail is a must!
✓A great telephone manner is essential as you’ll spend a lot of your time on calls answering queries.
✓We are keen to speak to anyone who is interested in developing a career within the financial services sector and is willing to commit to the required development plan and completion of the industry exams.
✓What’s in it for You?
✓You’ll have the opportunity to join a stable company who are innovative, caring and work with integrity in all that they do
✓They hold the Gold Investors in People accreditation and promote a diverse and inclusive workplace as Stonewall Diversity Champions and Disability Confident employers.
✓They have an outstanding benefits package, so as well as supporting you to study for your industry exams and the salary of £23,000 per annum, you’ll also have access to the following benefits:
✓* Life assurance, Income protection and Loan schemes [this includes a season ticket loan so your travel to the office will be easier]
✓* Employee assistance programme and Private Medical Cover
✓* Eyecare vouchers
✓* Financial wellbeing support
✓* Holiday trading
✓* Shopping, entertainment and gym discounts
✓* Cycle to work scheme
✓* A volunteering day…..
✓The list goes on!
✓What you’ll be doing:
✓You’ll have your initial induction and training and be enrolled on to your college course, then over the first six months whilst you learn more about the industry and processes you’ll be trained to deal with basic telephone enquiries.
✓As you develop your knowledge you’ll start to learn about more complex queries, working across different teams to gain a full range of skills.
✓You’ll have the opportunity to learn from your team colleagues and manager and develop your career within the industry.
✓Day to day you will respond to telephone queries and written correspondence
✓You’ll support customers' to use self-service portals, offering assistance and coaching as required
✓You should ensure that tasks are completed within set timescales by prioritising your workload, highlighting any issues that may prevent you from completing all tasks.
✓You’ll actively seek out opportunities to develop your knowledge of the systems, processes and industry.
✓EDI Recruitment Services Ltd are acting as an employment agency in respect of this position.
✓We actively promote inclusive recruitment processes and encourage applications from candidates who have the required knowledge and skills to be successful in the role, regardless of your background Show more →