Senior Income and Debt Officer - Hackney
Description✓Senior Income and Debt Officer – Hackney [Temp Vacancy]
✓Pay Rate: £17.34ph
✓Full-Time [37 hours]
✓Job Purpose:
✓To ensure the council’s Commercial property debts are collected on time and to contribute to achieving maximum income collection.
✓To ensure that Hackney’s Aged Debt Ledgers are maintained to a high standard of accuracy.
✓Accountabilities:
✓Making contact with customers by telephone, letter and e-mail to ensure invoice payments are received in accordance with the lease terms.
✓Establishing contact with both small and large regular Tenants and maintaining a relationship to ensure invoices are paid on time.
✓Contacting Tenants where Rent Demands are overdue, stressing the Council’s credit terms and identifying any query that may be preventing payment
✓ Escalating queries to senior levels within the organisation where necessary until satisfactory responses are received.
✓Ensuring accounts are actioned in compliance with the council’s data protection policy.
✓Promoting direct debits as the preferred method of payment for Tenants.
✓Investigating and taking action to resolve failed direct debit payments.
✓Acting as the focal point for customer invoice queries; taking telephone calls from customers and responding to enquiries; ensuring agreed actions are followed through, both internally and externally.
✓Printing and sending copy invoices to tenants and preparing rent statements as requested.
✓Updating customer diary records on the CedAr financial system to show all contact and notable actions.
✓In consultation with the Senior Income and Debt Officer, negotiate and set up agreed payment plans and ensure customers adhere to these plans.
✓
✓Organising own workload to ensure that we achieve maximum collection of rental income are achieved within each quarterly period, thus contributing to achieving annual target set.
✓Assisting the Senior Income and Debt Officer by ensuring balances are accurate, queries are resolved and debts are paid promptly.
✓ Reconciling customer accounts by analysing payments matched to invoices to agree balances outstanding, investigating and resolving discrepancies by locating missing payments or correcting misallocated cash.
✓Referring problem accounts to the Senior Income and Debt Recovery Officer.
✓Refer debts to Senior Income and Debt Recovery Officer for legal recovery action where all reasonable options have been exhausted.
✓We offer:
✓24 hour one on one specialist consultant based within your geographical area
✓4Recruitment Services Employee Benefits Programme
✓Our own dedicated payroll support ensuring you get the full benefits of your payment
✓Recruitment is done in line with safe recruitment practices
✓4Recruitment Services is an equal opportunities employer.
✓To discuss this vacancy or other vacancies in your area please contact [url removed] Show more →
✓Pay Rate: £17.34ph
✓Full-Time [37 hours]
✓Job Purpose:
✓To ensure the council’s Commercial property debts are collected on time and to contribute to achieving maximum income collection.
✓To ensure that Hackney’s Aged Debt Ledgers are maintained to a high standard of accuracy.
✓Accountabilities:
✓Making contact with customers by telephone, letter and e-mail to ensure invoice payments are received in accordance with the lease terms.
✓Establishing contact with both small and large regular Tenants and maintaining a relationship to ensure invoices are paid on time.
✓Contacting Tenants where Rent Demands are overdue, stressing the Council’s credit terms and identifying any query that may be preventing payment
✓ Escalating queries to senior levels within the organisation where necessary until satisfactory responses are received.
✓Ensuring accounts are actioned in compliance with the council’s data protection policy.
✓Promoting direct debits as the preferred method of payment for Tenants.
✓Investigating and taking action to resolve failed direct debit payments.
✓Acting as the focal point for customer invoice queries; taking telephone calls from customers and responding to enquiries; ensuring agreed actions are followed through, both internally and externally.
✓Printing and sending copy invoices to tenants and preparing rent statements as requested.
✓Updating customer diary records on the CedAr financial system to show all contact and notable actions.
✓In consultation with the Senior Income and Debt Officer, negotiate and set up agreed payment plans and ensure customers adhere to these plans.
✓
✓Organising own workload to ensure that we achieve maximum collection of rental income are achieved within each quarterly period, thus contributing to achieving annual target set.
✓Assisting the Senior Income and Debt Officer by ensuring balances are accurate, queries are resolved and debts are paid promptly.
✓ Reconciling customer accounts by analysing payments matched to invoices to agree balances outstanding, investigating and resolving discrepancies by locating missing payments or correcting misallocated cash.
✓Referring problem accounts to the Senior Income and Debt Recovery Officer.
✓Refer debts to Senior Income and Debt Recovery Officer for legal recovery action where all reasonable options have been exhausted.
✓We offer:
✓24 hour one on one specialist consultant based within your geographical area
✓4Recruitment Services Employee Benefits Programme
✓Our own dedicated payroll support ensuring you get the full benefits of your payment
✓Recruitment is done in line with safe recruitment practices
✓4Recruitment Services is an equal opportunities employer.
✓To discuss this vacancy or other vacancies in your area please contact [url removed] Show more →