1st Line Support Officer
Description✓Job Title: 1st Line Support Officer
✓Trust Location: Doncaster & Bassetlaw Teaching Hospitals NHS FT
✓Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Doncaster & Bassetlaw Teaching Hospitals NHS FT would love to hear from you
✓About the Trust
✓Doncaster Royal Infirmary is located on Thorne Rd, Doncaster DN2 5LT, it is easily accessible via both car and public transport
✓There is onsite parking [Fees will apply]
✓Doncaster & Bassetlaw Teaching Hospitals NHS FT an overall CQC rating of good.
✓What you’ll be responsible for:
✓* Support multiple platforms including VDI desktops, PC’s, laptops, Printers, iPads, mobile devices.
✓* Remotely connect to Users’ desktops to Install and upgrade software and applications.
✓* Log calls on our Sitedesk system, deal with walk-ins, Create New User accounts, log email requests, offer advice to users and be a point of escalation for incidents, problems and communicating progress/issues to users.
✓* Minimise downtime by proving pro-active support and a rapid response when an incident arises.
✓The role will involve, but not be limited to you performing the above
✓You’ll learn the following whilst working at the trust:
✓* An in depth understanding of the roles and responsibilities involved in working within the NHS
✓* Knowledge of the systems used, to effectively complete your role to the highest standard at all times
✓* A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
✓You’ll have the following skills/experience:
✓* Good Customer Service and communication skills
✓* Experience of working on a service Desk
✓* Knowledge of Microsoft Packages e.g
✓Outlook, Word, Excel, PowerPoint
✓* Knowledge of mobile devices [phones, tablets, laptops]
✓As a member of NHS Professionals, you have fantastic benefits:
✓* Competitive pay rates- work this week, get paid next week
✓* Essential support when you need it- 24/7 365 days- call us anytime
✓* Multi locational- work across neighbouring Trusts
✓* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
✓* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
✓* Training and development opportunities- Keep up with the essentials and more
✓* Build holiday allowance for every shift you work- your work life balance is important to us
✓* Stakeholder pension scheme available- a flexible future for you and yours
✓Who are NHS Professionals?
✓We specialise in putting people in place to care
✓Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
✓As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership
✓We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
✓Apply Today
✓By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
✓Disclaimer
✓Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly
✓We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
✓NHS Professionals manage your data, please see our Privacy Notice on our website Show more →
✓Trust Location: Doncaster & Bassetlaw Teaching Hospitals NHS FT
✓Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Doncaster & Bassetlaw Teaching Hospitals NHS FT would love to hear from you
✓About the Trust
✓Doncaster Royal Infirmary is located on Thorne Rd, Doncaster DN2 5LT, it is easily accessible via both car and public transport
✓There is onsite parking [Fees will apply]
✓Doncaster & Bassetlaw Teaching Hospitals NHS FT an overall CQC rating of good.
✓What you’ll be responsible for:
✓* Support multiple platforms including VDI desktops, PC’s, laptops, Printers, iPads, mobile devices.
✓* Remotely connect to Users’ desktops to Install and upgrade software and applications.
✓* Log calls on our Sitedesk system, deal with walk-ins, Create New User accounts, log email requests, offer advice to users and be a point of escalation for incidents, problems and communicating progress/issues to users.
✓* Minimise downtime by proving pro-active support and a rapid response when an incident arises.
✓The role will involve, but not be limited to you performing the above
✓You’ll learn the following whilst working at the trust:
✓* An in depth understanding of the roles and responsibilities involved in working within the NHS
✓* Knowledge of the systems used, to effectively complete your role to the highest standard at all times
✓* A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
✓You’ll have the following skills/experience:
✓* Good Customer Service and communication skills
✓* Experience of working on a service Desk
✓* Knowledge of Microsoft Packages e.g
✓Outlook, Word, Excel, PowerPoint
✓* Knowledge of mobile devices [phones, tablets, laptops]
✓As a member of NHS Professionals, you have fantastic benefits:
✓* Competitive pay rates- work this week, get paid next week
✓* Essential support when you need it- 24/7 365 days- call us anytime
✓* Multi locational- work across neighbouring Trusts
✓* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
✓* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
✓* Training and development opportunities- Keep up with the essentials and more
✓* Build holiday allowance for every shift you work- your work life balance is important to us
✓* Stakeholder pension scheme available- a flexible future for you and yours
✓Who are NHS Professionals?
✓We specialise in putting people in place to care
✓Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
✓As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership
✓We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
✓Apply Today
✓By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
✓Disclaimer
✓Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly
✓We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
✓NHS Professionals manage your data, please see our Privacy Notice on our website Show more →