2 x Help Desk Administrators
Description✓Are you a scheduling and admin whizz with exceptional organisational skills?
✓*Would you like to pursue a career within a rewarding culture and thriving business?
✓*Do you have a natural flair and passion for facilities management and fantastic customer service skills?
✓Office Angels Livingston are collaborating with a fast paced and innovative team for 2 x Permanent Help Desk Administrators
✓The role is perfect for someone who has proven experience in a similar role in either a customer service administration or scheduling administration role that has an interest in facilities management
✓Based in West Lothian, salary up to £25,000 per annum depending on experience
✓The core hours are Monday - Friday, 9am-5.30pm and this is a fully office-based role with some out of hours work hours required once every 5-6 weeks on a rotational basis.
✓Role Overview
✓You will work alongside this vibrant Help Desk team to provide a first line of support for technical, Building Management and Facilities Services, scheduling in both planned and reactive works
✓You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy to adapt to new systems
✓You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time
✓You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile
✓This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running
✓The company offers great opportunities for hard workers that are keen to build their career long term and progress.
✓Duties include:
✓First point of contact for incoming telephone calls.
✓Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information.
✓Responding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our client's management system.
✓Follow up on queries and plan engineer or sub-contractor attendance as required.
✓Liaise with contractors, client representatives, and the full team including engineers.
✓Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner.
✓Ensure Clients are updated with progress of works.
✓Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales.
✓Assist with producing engineer/sub-contractor quotations.
✓Process reports for engineers, highlighting working hours and material costs.
✓Any other Ad hoc duties as required.Skills and Experience required:
✓Previous experience within a busy office support, scheduling or facilities/commercial FM helpdesk role is preferred.
✓Previous Help Desk and Administration experience preferred.
✓Excellent communication skills - both written and verbal.
✓Customer service experience.
✓Good working knowledge of Microsoft office and Microsoft Teams.
✓Ability to work on own initiative and as a part of a team.Interested? Please call Nadia at Office Angels Livingston today or send your CV to [url removed]
✓Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓Office Angels UK is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Office Angels
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Show more →
✓*Would you like to pursue a career within a rewarding culture and thriving business?
✓*Do you have a natural flair and passion for facilities management and fantastic customer service skills?
✓Office Angels Livingston are collaborating with a fast paced and innovative team for 2 x Permanent Help Desk Administrators
✓The role is perfect for someone who has proven experience in a similar role in either a customer service administration or scheduling administration role that has an interest in facilities management
✓Based in West Lothian, salary up to £25,000 per annum depending on experience
✓The core hours are Monday - Friday, 9am-5.30pm and this is a fully office-based role with some out of hours work hours required once every 5-6 weeks on a rotational basis.
✓Role Overview
✓You will work alongside this vibrant Help Desk team to provide a first line of support for technical, Building Management and Facilities Services, scheduling in both planned and reactive works
✓You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy to adapt to new systems
✓You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time
✓You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile
✓This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running
✓The company offers great opportunities for hard workers that are keen to build their career long term and progress.
✓Duties include:
✓First point of contact for incoming telephone calls.
✓Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information.
✓Responding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our client's management system.
✓Follow up on queries and plan engineer or sub-contractor attendance as required.
✓Liaise with contractors, client representatives, and the full team including engineers.
✓Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner.
✓Ensure Clients are updated with progress of works.
✓Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales.
✓Assist with producing engineer/sub-contractor quotations.
✓Process reports for engineers, highlighting working hours and material costs.
✓Any other Ad hoc duties as required.Skills and Experience required:
✓Previous experience within a busy office support, scheduling or facilities/commercial FM helpdesk role is preferred.
✓Previous Help Desk and Administration experience preferred.
✓Excellent communication skills - both written and verbal.
✓Customer service experience.
✓Good working knowledge of Microsoft office and Microsoft Teams.
✓Ability to work on own initiative and as a part of a team.Interested? Please call Nadia at Office Angels Livingston today or send your CV to [url removed]
✓Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓Office Angels UK is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Office Angels
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Show more →
Features
- ✓Depending on experience