Business Support Assistant
Description✓The Role
✓Essex County Council [ECC] is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change
✓ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost
✓We have an ambitious transformation agenda – one with the scope to reach every part of the council
✓We are changing the way we think, the way we work, and the ways in which we deliver our services
✓We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong
✓We’re immensely proud of our flexible working options.
✓The Opportunity
✓Business Support provides a range of customer focused administration, transactional and support services for citizens, internal customers, partners, and suppliers of the Council.
✓The Business Support Assistant is an administration and customer service professional who works as part of a business support team to deliver effective, routine administration and customer service activities as directed
✓Learning and developing an understanding of existing processes and systems, with a good basic knowledge of services provided by ECC
✓Providing support such as word processing, data entry, updating databases, meeting support, minute taking, meet and greet, directing customer queries, inbox processing, petty cash payments etc.
✓The role requires knowledge of systems and processes, a curious mindset and a willingness to learn new things.
✓Accountabilities
✓* Providing high quality, efficient and effective administration and reception services to internal and external customers within agreed timescales and SLAs and in line with customer service standards.
✓* Acting as a professional representative of the Business Support service at a local level, dealing with customers face to face and via telephone or redirecting in line with Essex customer standards.
✓* Providing high quality self-directed clerical support, checking own work and proactively looking to raise standards.
✓* Maintaining confidential records according to Essex County Council policy and guidance.
✓* Providing support to the team or service with the organisation of events, conferences and workshops to ensure high quality events.
✓* Providing support across the team or service in dealing with correspondence, providing meeting support in terms of minute taking, documentation and finance support in all aspects of documentation processing, in a timely, consistent and professional manner.
✓* Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering processes and customer service.
✓* Specific individual and shared targets and objectives are defined annually within the performance management framework
✓The Experience You Will Bring
✓* Educated to RQF Level 2 [GCSE] including maths and English or an equivalent vocational qualification or equivalent demonstrable experience.
✓* Evidence of the ability to develop skills and knowledge in role and commitment to ongoing professional development.
✓* Demonstrable experience and competence of MS Office applications and practical application.
✓* Ability to use computerised systems with a high level of speed and accuracy.
✓* Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
✓* Previous experience of managing electronic or hard copy filing systems.
✓* Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
✓* Experience of dealing with sensitive and/or personal information.
✓* Ability to think of improved ways of working and open to new practices and responsive to change.
✓* Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
✓Clear Crystal Consultancy Ltd prides itself for being the leader in Healthcare providing staffing solutions for both long and short term assignments
✓Our most recent post for one of our pretigious clients is the above post as Business Support Assistant.
✓If you have what it takes to succeed in this role
✓Send an updated CV to Linda Show more →
✓Essex County Council [ECC] is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change
✓ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost
✓We have an ambitious transformation agenda – one with the scope to reach every part of the council
✓We are changing the way we think, the way we work, and the ways in which we deliver our services
✓We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong
✓We’re immensely proud of our flexible working options.
✓The Opportunity
✓Business Support provides a range of customer focused administration, transactional and support services for citizens, internal customers, partners, and suppliers of the Council.
✓The Business Support Assistant is an administration and customer service professional who works as part of a business support team to deliver effective, routine administration and customer service activities as directed
✓Learning and developing an understanding of existing processes and systems, with a good basic knowledge of services provided by ECC
✓Providing support such as word processing, data entry, updating databases, meeting support, minute taking, meet and greet, directing customer queries, inbox processing, petty cash payments etc.
✓The role requires knowledge of systems and processes, a curious mindset and a willingness to learn new things.
✓Accountabilities
✓* Providing high quality, efficient and effective administration and reception services to internal and external customers within agreed timescales and SLAs and in line with customer service standards.
✓* Acting as a professional representative of the Business Support service at a local level, dealing with customers face to face and via telephone or redirecting in line with Essex customer standards.
✓* Providing high quality self-directed clerical support, checking own work and proactively looking to raise standards.
✓* Maintaining confidential records according to Essex County Council policy and guidance.
✓* Providing support to the team or service with the organisation of events, conferences and workshops to ensure high quality events.
✓* Providing support across the team or service in dealing with correspondence, providing meeting support in terms of minute taking, documentation and finance support in all aspects of documentation processing, in a timely, consistent and professional manner.
✓* Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering processes and customer service.
✓* Specific individual and shared targets and objectives are defined annually within the performance management framework
✓The Experience You Will Bring
✓* Educated to RQF Level 2 [GCSE] including maths and English or an equivalent vocational qualification or equivalent demonstrable experience.
✓* Evidence of the ability to develop skills and knowledge in role and commitment to ongoing professional development.
✓* Demonstrable experience and competence of MS Office applications and practical application.
✓* Ability to use computerised systems with a high level of speed and accuracy.
✓* Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
✓* Previous experience of managing electronic or hard copy filing systems.
✓* Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
✓* Experience of dealing with sensitive and/or personal information.
✓* Ability to think of improved ways of working and open to new practices and responsive to change.
✓* Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
✓Clear Crystal Consultancy Ltd prides itself for being the leader in Healthcare providing staffing solutions for both long and short term assignments
✓Our most recent post for one of our pretigious clients is the above post as Business Support Assistant.
✓If you have what it takes to succeed in this role
✓Send an updated CV to Linda Show more →
Features
- ✓Company Pen
- ✓Training & Development