Business Support Assistant

DescriptionThe Role
Essex County Council [ECC] is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change
ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost
We have an ambitious transformation agenda – one with the scope to reach every part of the council
We are changing the way we think, the way we work, and the ways in which we deliver our services
We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong
We’re immensely proud of our flexible working options.
The Opportunity
Business Support provides a range of customer focused administration, transactional and support services for citizens, internal customers, partners, and suppliers of the Council.
The Business Support Assistant is an administration and customer service professional who works as part of a business support team to deliver effective, routine administration and customer service activities as directed
Learning and developing an understanding of existing processes and systems, with a good basic knowledge of services provided by ECC
Providing support such as word processing, data entry, updating databases, meeting support, minute taking, meet and greet, directing customer queries, inbox processing, petty cash payments etc.
The role requires knowledge of systems and processes, a curious mindset and a willingness to learn new things.
* Providing high quality, efficient and effective administration and reception services to internal and external customers within agreed timescales and SLAs and in line with customer service standards.
* Acting as a professional representative of the Business Support service at a local level, dealing with customers face to face and via telephone or redirecting in line with Essex customer standards.
* Providing high quality self-directed clerical support, checking own work and proactively looking to raise standards.
* Maintaining confidential records according to Essex County Council policy and guidance.
* Providing support to the team or service with the organisation of events, conferences and workshops to ensure high quality events.
* Providing support across the team or service in dealing with correspondence, providing meeting support in terms of minute taking, documentation and finance support in all aspects of documentation processing, in a timely, consistent and professional manner.
* Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering processes and customer service.
* Specific individual and shared targets and objectives are defined annually within the performance management framework
The Experience You Will Bring
* Educated to RQF Level 2 [GCSE] including maths and English or an equivalent vocational qualification or equivalent demonstrable experience.
* Evidence of the ability to develop skills and knowledge in role and commitment to ongoing professional development.
* Demonstrable experience and competence of MS Office applications and practical application.
* Ability to use computerised systems with a high level of speed and accuracy.
* Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
* Previous experience of managing electronic or hard copy filing systems.
* Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
* Experience of dealing with sensitive and/or personal information.
* Ability to think of improved ways of working and open to new practices and responsive to change.
* Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
Clear Crystal Consultancy Ltd prides itself for being the leader in Healthcare providing staffing solutions for both long and short term assignments
Our most recent post for one of our pretigious clients is the above post as Business Support Assistant.
If you have what it takes to succeed in this role
Send an updated CV to Linda
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Salary Min10.38Salary Max10.38Contract TypeContract, TemporarySalary TypeHourAdded1m 5dID1045268