Business Support Officer
Description✓are recruiting for a Business Support Officer - For Redbridge Council, Full Time, paying up to £15.10 per hour.
✓Job Purpose:
✓* To provide a high-quality administrative support service to the Directors, Heads of Service, Principal Officers, and other administration functions as required on transactional tasks.
✓* Dealing with a high volume of tasks, the post holder will respond flexibly, positively, and successfully to the ever-changing pressures which arise in their service area.
✓* The post holder may have areas of individual responsibility which will be identified and determined by their line manager.
✓* Operating within agreed processes and standards, the post holder will use their initiative when carrying out tasks, to resolve problems and queries based on experience and judgment
✓They will receive clear guidance but will perform with minimal day to day supervision.
✓Main Responsibilities:
✓* To respond and resolve enquiries and problems, judging when to pass complex queries on or involve others, to provide an effective service and clear advice to colleagues and callers.
✓* To deliver a range of administrative support to senior officers in the service area and ensure systems or processes are maintained to an agreed standard or specification, to maximise service quality and continuity.
✓* To provide support to the function/service and be the first point of contact for service users, members of the public, Members, and visitors.
✓* To be responsible for managing and maintaining of calendars, arranging appointments, meetings and ensuring officers have the correct information and papers for meetings.
✓* To ensure that confidentiality is always maintained, particularly when dealing with issues involving restricted access to information and/or service users
✓To ensure that appropriate discretion is exercised when dealing with sensitive [including politically sensitive] information and enquires, including media enquiries, member enquiries and from other organisations.
✓* To support the administration of FOI’s/ SAR’s/ complaints / Members Enquires / MP Enquires ensuring they are passed to the appropriate person.
✓* To maintain records using databases and spreadsheet applications.
✓* To follow established ordering procedures to ensure adequate resources are available to meet work requirements.
✓* To maintain financial, and/or stock records, and review data to contribute to resource planning.
✓* Responsible for the administration of financial activities including payments, orders or monitoring.
✓* Maintenance of websites [intranet and internet] where required to ensure information is up to date.
✓* To ensure a range of activities and schedules are delivered according to agreed deadlines and standards.
✓Knowledge, Qualifications, Skills, and Experience:
✓* Educated to GSCE standard or equivalent.
✓* Ability to be flexible and respond to customer needs.
✓* Minimum of 2 year’s administrative experience Show more →
✓Job Purpose:
✓* To provide a high-quality administrative support service to the Directors, Heads of Service, Principal Officers, and other administration functions as required on transactional tasks.
✓* Dealing with a high volume of tasks, the post holder will respond flexibly, positively, and successfully to the ever-changing pressures which arise in their service area.
✓* The post holder may have areas of individual responsibility which will be identified and determined by their line manager.
✓* Operating within agreed processes and standards, the post holder will use their initiative when carrying out tasks, to resolve problems and queries based on experience and judgment
✓They will receive clear guidance but will perform with minimal day to day supervision.
✓Main Responsibilities:
✓* To respond and resolve enquiries and problems, judging when to pass complex queries on or involve others, to provide an effective service and clear advice to colleagues and callers.
✓* To deliver a range of administrative support to senior officers in the service area and ensure systems or processes are maintained to an agreed standard or specification, to maximise service quality and continuity.
✓* To provide support to the function/service and be the first point of contact for service users, members of the public, Members, and visitors.
✓* To be responsible for managing and maintaining of calendars, arranging appointments, meetings and ensuring officers have the correct information and papers for meetings.
✓* To ensure that confidentiality is always maintained, particularly when dealing with issues involving restricted access to information and/or service users
✓To ensure that appropriate discretion is exercised when dealing with sensitive [including politically sensitive] information and enquires, including media enquiries, member enquiries and from other organisations.
✓* To support the administration of FOI’s/ SAR’s/ complaints / Members Enquires / MP Enquires ensuring they are passed to the appropriate person.
✓* To maintain records using databases and spreadsheet applications.
✓* To follow established ordering procedures to ensure adequate resources are available to meet work requirements.
✓* To maintain financial, and/or stock records, and review data to contribute to resource planning.
✓* Responsible for the administration of financial activities including payments, orders or monitoring.
✓* Maintenance of websites [intranet and internet] where required to ensure information is up to date.
✓* To ensure a range of activities and schedules are delivered according to agreed deadlines and standards.
✓Knowledge, Qualifications, Skills, and Experience:
✓* Educated to GSCE standard or equivalent.
✓* Ability to be flexible and respond to customer needs.
✓* Minimum of 2 year’s administrative experience Show more →