CRM Administrator
Description✓Hybrid CRM Administrator to join a global leading FMCG company for a 12-14 month contract for a salary of up to £37,000 per annum based in Kingston upon Thames for two days a week the remaining would be remote working.
✓This is truly an exciting role as a CRM Administrator you will be part of one of the world's largest consumer goods companies driven by their goal to make sustainable living a commonplace
✓The company are present in close to 200 countries and have 400+ brands with billions of people using their products globally.
✓As a CRM Administrator you will be responsible for the administration of the local database and associated processes
✓Day-to-day you will be responsible for the implementation, user adoption, administration, and call file management of the local database as well as managing customer contacts, making sure data is clean and up to date, managing incidents, new requests and training other members of the team to use the system
✓Responsibilities of a CRM Administrator:
✓Manage field team call files, ensuring resource optimisation and quality data driven leads given to each rep.
✓Provide training and support to key users on systems and processes.
✓Work closely within the CRM Administrator teams, regional sales managers to ensure business systems are being adopted across the sales teams and are being utilized effectively.
✓Create and maintain reports dashboards and analysis for users, campaigns and field management.
✓Proactively monitor and strive to maintain high levels of quality, accuracy, data hygiene and process consistency within the salesforce system as a key CRM Administrator within the team.
✓Regularly audits data to uncover data integrity issues and opportunities for process and quality improvement.
✓Maintain updated system documentation and Salesforce policies/procedures including user support materials.
✓Provide first line support to users with support ticket creation and escalations to IT support.
✓Perform regular reviews and field visits to ensure functionality meets team needs and identify training needs.
✓Please apply direct for further information regarding this CRM Administrator Show more →
✓This is truly an exciting role as a CRM Administrator you will be part of one of the world's largest consumer goods companies driven by their goal to make sustainable living a commonplace
✓The company are present in close to 200 countries and have 400+ brands with billions of people using their products globally.
✓As a CRM Administrator you will be responsible for the administration of the local database and associated processes
✓Day-to-day you will be responsible for the implementation, user adoption, administration, and call file management of the local database as well as managing customer contacts, making sure data is clean and up to date, managing incidents, new requests and training other members of the team to use the system
✓Responsibilities of a CRM Administrator:
✓Manage field team call files, ensuring resource optimisation and quality data driven leads given to each rep.
✓Provide training and support to key users on systems and processes.
✓Work closely within the CRM Administrator teams, regional sales managers to ensure business systems are being adopted across the sales teams and are being utilized effectively.
✓Create and maintain reports dashboards and analysis for users, campaigns and field management.
✓Proactively monitor and strive to maintain high levels of quality, accuracy, data hygiene and process consistency within the salesforce system as a key CRM Administrator within the team.
✓Regularly audits data to uncover data integrity issues and opportunities for process and quality improvement.
✓Maintain updated system documentation and Salesforce policies/procedures including user support materials.
✓Provide first line support to users with support ticket creation and escalations to IT support.
✓Perform regular reviews and field visits to ensure functionality meets team needs and identify training needs.
✓Please apply direct for further information regarding this CRM Administrator Show more →