Customer Service Administrator, Office Administrator
Description✓Customer Service Administrator, Customer Service Advisor, Administrator, CSA : £18 - 22k basic salary
✓Rapidly expanding business offering fantastic career progression opportunities
✓Overall Job Purpose:
✓Providing core administrative functions to support the work of the business
✓Ensuring
✓efficient and effective support is provided and that business needs are
✓prioritised and managed effectively
✓Duties & Responsibilities:
✓Customers Services Support:
✓* Communication with customers taking orders, queries, complaints, via phone, email, and salesforce
✓* Order processing.
✓* Communication with relevant supply division.
✓* Ensure required feedback to customers is completed within the set time frames.
✓* Prepare reports and letters for customers as required.
✓* Ensure KPI and SLA's are met within the agreed timeframes
✓Reception Support:
✓* Support main reception activities.
✓* Meet and greet visitors and ensure health and safety procedures are observed.
✓* Communicate the arrival of visitors to the relevant person.
✓* Sign for deliveries
✓* Maintain personal files by filing and scanning daily paperwork.
✓* Processing of stationery orders.
✓Production & Operations Support
✓* Communication with relevant production divisions and managers as required.
✓* Produce productivity data on a weekly basis.
✓* File and review active ISO procedures.
✓* Maintain order fulfilment data.
✓* Prepare reports and letters as required.
✓* Support dairy arrangements and travel.
✓* Create and analyse specific customer data as required.
✓* Provide core administrative functions to support the work management.
✓General Support
✓* Raise purchase orders using Sage
✓* Record products in stock using Sage
✓* Support internal and external post
✓* Order stationary
✓* Ad hoc support to Administration Manager
✓* To highlight issues of an urgent nature to Admin Manager
✓Essential Skills and Behaviours required for Success
✓* Self-motivation and confidence.
✓* Strong Excel skills.
✓* Excellent communication skills - to include written and verbal skills.
✓* Passionate about putting the Customer first with a positive, friendly attitude.
✓* Excellent quality management and accuracy focus in all types of administration.
✓* Good organisational skills with a detailed and structured approach to work.
✓* Ability to appraise situations quickly and react accordingly, considering fluctuation workloads and deadlines.
✓* Ability to converse confidently with external and internal customers [ie speaking clearly, listening, comprehending and interpreting].
✓* Ability to multi-tasks and be resilient in a high pressured and fast paced environment.
✓Professional Experience/Preferred
✓* Administration experience in a Sales or Customer facing Contact Centre environment.
✓* Outbound calling - soft selling skills.
✓* Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
✓* Experience in the consistent use of different systems and Microsoft software packages.
✓Mandeville is acting as an Employment Agency in relation to this vacancy Show more →
✓Rapidly expanding business offering fantastic career progression opportunities
✓Overall Job Purpose:
✓Providing core administrative functions to support the work of the business
✓Ensuring
✓efficient and effective support is provided and that business needs are
✓prioritised and managed effectively
✓Duties & Responsibilities:
✓Customers Services Support:
✓* Communication with customers taking orders, queries, complaints, via phone, email, and salesforce
✓* Order processing.
✓* Communication with relevant supply division.
✓* Ensure required feedback to customers is completed within the set time frames.
✓* Prepare reports and letters for customers as required.
✓* Ensure KPI and SLA's are met within the agreed timeframes
✓Reception Support:
✓* Support main reception activities.
✓* Meet and greet visitors and ensure health and safety procedures are observed.
✓* Communicate the arrival of visitors to the relevant person.
✓* Sign for deliveries
✓* Maintain personal files by filing and scanning daily paperwork.
✓* Processing of stationery orders.
✓Production & Operations Support
✓* Communication with relevant production divisions and managers as required.
✓* Produce productivity data on a weekly basis.
✓* File and review active ISO procedures.
✓* Maintain order fulfilment data.
✓* Prepare reports and letters as required.
✓* Support dairy arrangements and travel.
✓* Create and analyse specific customer data as required.
✓* Provide core administrative functions to support the work management.
✓General Support
✓* Raise purchase orders using Sage
✓* Record products in stock using Sage
✓* Support internal and external post
✓* Order stationary
✓* Ad hoc support to Administration Manager
✓* To highlight issues of an urgent nature to Admin Manager
✓Essential Skills and Behaviours required for Success
✓* Self-motivation and confidence.
✓* Strong Excel skills.
✓* Excellent communication skills - to include written and verbal skills.
✓* Passionate about putting the Customer first with a positive, friendly attitude.
✓* Excellent quality management and accuracy focus in all types of administration.
✓* Good organisational skills with a detailed and structured approach to work.
✓* Ability to appraise situations quickly and react accordingly, considering fluctuation workloads and deadlines.
✓* Ability to converse confidently with external and internal customers [ie speaking clearly, listening, comprehending and interpreting].
✓* Ability to multi-tasks and be resilient in a high pressured and fast paced environment.
✓Professional Experience/Preferred
✓* Administration experience in a Sales or Customer facing Contact Centre environment.
✓* Outbound calling - soft selling skills.
✓* Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
✓* Experience in the consistent use of different systems and Microsoft software packages.
✓Mandeville is acting as an Employment Agency in relation to this vacancy Show more →