Customer Service Administrator
Description✓Customer Service Administrator required to cover maternity cover within a Customer Service team in Peterborough
✓Immediate start available
✓Weekly pay
✓On site parking
✓8am - 5pm Mon to Fri
✓You will be required to supply administrative support to the Customer Services Department and communicate effectively with internal customers
✓To ensure all documentation is updated in order to meet deadlines.
✓Primary responsibilities:
✓· Answering and handling all internal customer calls appropriately
✓· Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc
✓via telephone or email
✓
✓· Keeping the customer informed at all times regarding the status of their enquiry
✓· Logging all enquiries onto the database
✓· Data entry and processing of all orders onto the database
✓This includes, but is not restricted to:
✓o Call-off orders
✓o ‘Loose supply’ orders
✓o Returns orders
✓o Free of charge orders
✓· Liaise with other departments to ensure Customer Service objectives are met
✓· Escalation of formal complaints.
✓· Departmental filing as required
✓· Ensure all administrative and reporting requirements are met according to Company policies and agreed time frames
✓· Ensure all Key Performance Indicator targets are reached across all areas of Customer Service
✓· Any other administrative duties as requested by the Customer Services Manager
✓· Comply with the Company’s health and safety policy and do your best to ensure the compliance of other parties
✓· Follow and adhere to Company procedures and standards of performance
✓You must be:
✓Customer-focused
✓Experience in customer service
✓Computer literate – competent with MS Outlook, Word, Excel and PowerPoint
✓Strong written and verbal communication skills
✓Good Team Player
✓Knowledge of the Building Industry
✓If the above sounds of interest to you please apply today or call Lisa in the Cambridge Pertemps branch for more info Show more →
✓Immediate start available
✓Weekly pay
✓On site parking
✓8am - 5pm Mon to Fri
✓You will be required to supply administrative support to the Customer Services Department and communicate effectively with internal customers
✓To ensure all documentation is updated in order to meet deadlines.
✓Primary responsibilities:
✓· Answering and handling all internal customer calls appropriately
✓· Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc
✓via telephone or email
✓
✓· Keeping the customer informed at all times regarding the status of their enquiry
✓· Logging all enquiries onto the database
✓· Data entry and processing of all orders onto the database
✓This includes, but is not restricted to:
✓o Call-off orders
✓o ‘Loose supply’ orders
✓o Returns orders
✓o Free of charge orders
✓· Liaise with other departments to ensure Customer Service objectives are met
✓· Escalation of formal complaints.
✓· Departmental filing as required
✓· Ensure all administrative and reporting requirements are met according to Company policies and agreed time frames
✓· Ensure all Key Performance Indicator targets are reached across all areas of Customer Service
✓· Any other administrative duties as requested by the Customer Services Manager
✓· Comply with the Company’s health and safety policy and do your best to ensure the compliance of other parties
✓· Follow and adhere to Company procedures and standards of performance
✓You must be:
✓Customer-focused
✓Experience in customer service
✓Computer literate – competent with MS Outlook, Word, Excel and PowerPoint
✓Strong written and verbal communication skills
✓Good Team Player
✓Knowledge of the Building Industry
✓If the above sounds of interest to you please apply today or call Lisa in the Cambridge Pertemps branch for more info Show more →