Customer Service Administrator
Description✓Customer Service Administrator
✓£20,000-£21,000 per annum, permanent full time position Monday to Friday
✓Based at our office in Leeds LS12 5JB
✓Due to the location of the office its easier to travel by car.
✓We are in the construction sector, specialising in waterproofing, damp proofing and timber treatments
✓With 50 years of experience we provide a professional service to a variety of clients within a variety of different sectors.
✓The Customer Service Administrator will involve all general office duties including:
✓* Receiving and dealing with all new enquiries through incoming phone calls and website requests
✓* Booking in appointments with the appropriate surveyor and liaising with the client
✓* Typing reports / letters / related documentation, ensuring that each conforms to the recognised in-house style
✓* Checking reports for accuracy before they are sent out to clients
✓* Updating progress within the in-house CRM system
✓* Taking credit card receipts and logging appropriately
✓* Any other ad-hoc administrative duties as required
✓The successful Customer Service Administrator will have:
✓* Excellent communication and organisational skills.
✓* You must be competent in the use of Microsoft Office, in particular Outlook and Word
✓Proven experience of a similar role would be advantageous.
✓* Attention to detail and a confident telephone manner is essential.
✓* Experience in the construction industry would be an advantage but not essential as full training will be given Show more →
✓£20,000-£21,000 per annum, permanent full time position Monday to Friday
✓Based at our office in Leeds LS12 5JB
✓Due to the location of the office its easier to travel by car.
✓We are in the construction sector, specialising in waterproofing, damp proofing and timber treatments
✓With 50 years of experience we provide a professional service to a variety of clients within a variety of different sectors.
✓The Customer Service Administrator will involve all general office duties including:
✓* Receiving and dealing with all new enquiries through incoming phone calls and website requests
✓* Booking in appointments with the appropriate surveyor and liaising with the client
✓* Typing reports / letters / related documentation, ensuring that each conforms to the recognised in-house style
✓* Checking reports for accuracy before they are sent out to clients
✓* Updating progress within the in-house CRM system
✓* Taking credit card receipts and logging appropriately
✓* Any other ad-hoc administrative duties as required
✓The successful Customer Service Administrator will have:
✓* Excellent communication and organisational skills.
✓* You must be competent in the use of Microsoft Office, in particular Outlook and Word
✓Proven experience of a similar role would be advantageous.
✓* Attention to detail and a confident telephone manner is essential.
✓* Experience in the construction industry would be an advantage but not essential as full training will be given Show more →