Customer Service Administrator

DescriptionUrgent Requirement: Customer Service Administrator
A large Tier 1 Rail contractor is looking for a Customer Service Administrator to join their team
You will be joining an established team who will provide support and training once you start the role
This role is based on the opening of the major rail frameworks that the company is working on; you will provide any go to support for incoming queries
The role consists of managing a mailbox and dealing with any incoming issues, acting on requests from site manager, keeping on track of an internal database, dealing with incoming calls, sending out orders to subcontractors and any ad hoc duties needed
This is a permanent, hybrid role based in Reigate and working from home
Salary: £25,000
Benefits:
Working for a large Tier 1 Rail contractor
Experience of major rail projects
Great training and support in the role
Hybrid role - working from home & the office
Duties:
Answering the phone to our client to receive emergency faults or queries
Calling supervisors when we receive a fault
Answering the phone or responding to emails from the delivery & commercial teams
Inputting accurate updates into both databases - including coins
Running reports of all types
Thoroughly checking & Uploading paperwork
Monitoring 4 mailboxes & managing large quantities of emails
Contacting subcontractors to chase missing or outstanding paperwork
Admin duties
If you have worked in an administration role before or previously worked as Customer Service Admin then apply! We are looking for someone with previous admin experience and someone who has dealt with queries via email or calls previously
Randstad CPE values diversity and promotes equality
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010
We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
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£25,000
Reigate, Surrey
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Salary Min25000Salary Max25000Contract TypePermanentSalary TypeAnnumAdded1m 22dID940549