Customer Services Executive - hybrid
Description✓My client is looking for a Customer Success Executive to join our team.
✓You will be a supportive guide to help their customers navigate an exciting new world.
✓Manage the customer journey from purchase to full installation, Guide and assist customers through that journey and troubleshoot any blockers.
✓Address all incoming customer questions and feedback via phone, email or social media in a timely, friendly and efficient manner.
✓Be proactive in recognising issues or areas for improvement in the customer journey so that they client can maintain a high customer satisfaction score and consistently aim to delight their clients
✓Live their values: Move fast, be brave, push the bar, take ownership and be transparent
✓Be a team player with creative opinions, focused on driving solutions
✓Always look forward and learn from mistakes.
✓Self-starter: Try your best to always act in the customer's best interest and solve their problems
✓Be open to trying different ideas and feedback from colleagues.
✓Outgoing and personable: Enjoy speaking to people and starting conversations
✓Be able to be authentic and genuine to really listen and be empathetic towards the customer.
✓Speak plain English: Communicate technical information in a simple manner that everyone understands.Experiences that are essential:
✓Customer onboarding, support and implementation
✓Self-starter with a positive outlook and an appetite to learn more
✓Strong interpersonal and communication skills, especially on the phone and in writingBenefits
✓You'll get to work in a fast-paced and rapidly growing scale-up with global ambitions that is cutting edge, passionate about sustainability and seeks to make the world a better place.
✓Our benefits:
✓Competitive salary and bonus
✓Hybrid office / remote-working practices
✓Beautiful central London office with outside space
✓Private Health Insurance
✓Aegon Pension Scheme
✓Life Assurance Scheme with death in service benefit of 4x salary
✓Income Protection Scheme for long term illness
✓Ride to Work Scheme
✓Payroll Giving Scheme
✓Season Ticket Loan to spread cost of travel over 12 monthsIf applying via the OA website please send to me directly on [url removed]
✓This opportunity is being advertised by the Office Angels West End team.
✓Thank you for your interest in this role
✓All successful applications will be contacted within 5 working days
✓Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.
✓If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.
✓Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.
✓Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓Office Angels UK is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Office Angels
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Show more →
✓You will be a supportive guide to help their customers navigate an exciting new world.
✓Manage the customer journey from purchase to full installation, Guide and assist customers through that journey and troubleshoot any blockers.
✓Address all incoming customer questions and feedback via phone, email or social media in a timely, friendly and efficient manner.
✓Be proactive in recognising issues or areas for improvement in the customer journey so that they client can maintain a high customer satisfaction score and consistently aim to delight their clients
✓Live their values: Move fast, be brave, push the bar, take ownership and be transparent
✓Be a team player with creative opinions, focused on driving solutions
✓Always look forward and learn from mistakes.
✓Self-starter: Try your best to always act in the customer's best interest and solve their problems
✓Be open to trying different ideas and feedback from colleagues.
✓Outgoing and personable: Enjoy speaking to people and starting conversations
✓Be able to be authentic and genuine to really listen and be empathetic towards the customer.
✓Speak plain English: Communicate technical information in a simple manner that everyone understands.Experiences that are essential:
✓Customer onboarding, support and implementation
✓Self-starter with a positive outlook and an appetite to learn more
✓Strong interpersonal and communication skills, especially on the phone and in writingBenefits
✓You'll get to work in a fast-paced and rapidly growing scale-up with global ambitions that is cutting edge, passionate about sustainability and seeks to make the world a better place.
✓Our benefits:
✓Competitive salary and bonus
✓Hybrid office / remote-working practices
✓Beautiful central London office with outside space
✓Private Health Insurance
✓Aegon Pension Scheme
✓Life Assurance Scheme with death in service benefit of 4x salary
✓Income Protection Scheme for long term illness
✓Ride to Work Scheme
✓Payroll Giving Scheme
✓Season Ticket Loan to spread cost of travel over 12 monthsIf applying via the OA website please send to me directly on [url removed]
✓This opportunity is being advertised by the Office Angels West End team.
✓Thank you for your interest in this role
✓All successful applications will be contacted within 5 working days
✓Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.
✓If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.
✓Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.
✓Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓Office Angels UK is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Office Angels
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Show more →