Customer Support Coordinator
Description✓My client in Hitchin is looking for Customer Support Coordinator to join their successful team
✓The team are passionate about delivering an excellent service to their customers to ensure the best experience possible
✓My client offers a stable and secure business who look to develop and grow your skill set and reach your potential.
✓What you will do as a Customer Support Coordinator
✓* Handling customer enquiries over the phone & email; advising customers on product identification and suitability, price enquiries, stock availability, and delivery queries
✓* Processing orders of door hardware, ironmongery & automatic door operators for our customers, on our SAP system
✓* Being the first point of contact for any product-related queries from our approved distributors, and supporting enquiries from start to finish
✓* Processing customer returns, logging onto system, and ensuring credits are issued accordingly
✓* Investigating customer invoice queries, including late deliveries, missing parts, and incorrect orders
✓* Creating and maintaining customer master data in the Salesforce CRM system
✓* Work to KPI targets on a monthly basis
✓* Building great relationships with the team, sharing knowledge and tips to help create a collaborative team environment
✓What you will need as a Customer Support Coordinator
✓* Previous experience in a product support role
✓* Taking ownership of customer queries and ensuring all queries are followed up and dealt with in a timely manner
✓* Experience in building a strong rapport with business partners over the phone and on email
✓* Experience of dealing with high volume inbound calls
✓* Excellent communication skills to be able to answer queries
✓* Experience of delivering excellent customer service both written and verbally
✓* A knowledge of SAP would be a distinct advantage
✓* Technical mindset with a great attention to detail
✓In return:
✓* Salary up to 25.5K
✓* Hybrid Working Pattern - We offer the opportunity to work up to 2 days per week remotely
✓* 25 Days Annual Leave + Bank Holidays
✓* SMART Pension Scheme [Enhanced Company Contributions]
✓* Life Insurance
✓* Healthcare Support, including an Employee Support and Assistance Programme
✓* Employee Discount Platform
✓* Internal Recognition & Reward Schemes Show more →
✓The team are passionate about delivering an excellent service to their customers to ensure the best experience possible
✓My client offers a stable and secure business who look to develop and grow your skill set and reach your potential.
✓What you will do as a Customer Support Coordinator
✓* Handling customer enquiries over the phone & email; advising customers on product identification and suitability, price enquiries, stock availability, and delivery queries
✓* Processing orders of door hardware, ironmongery & automatic door operators for our customers, on our SAP system
✓* Being the first point of contact for any product-related queries from our approved distributors, and supporting enquiries from start to finish
✓* Processing customer returns, logging onto system, and ensuring credits are issued accordingly
✓* Investigating customer invoice queries, including late deliveries, missing parts, and incorrect orders
✓* Creating and maintaining customer master data in the Salesforce CRM system
✓* Work to KPI targets on a monthly basis
✓* Building great relationships with the team, sharing knowledge and tips to help create a collaborative team environment
✓What you will need as a Customer Support Coordinator
✓* Previous experience in a product support role
✓* Taking ownership of customer queries and ensuring all queries are followed up and dealt with in a timely manner
✓* Experience in building a strong rapport with business partners over the phone and on email
✓* Experience of dealing with high volume inbound calls
✓* Excellent communication skills to be able to answer queries
✓* Experience of delivering excellent customer service both written and verbally
✓* A knowledge of SAP would be a distinct advantage
✓* Technical mindset with a great attention to detail
✓In return:
✓* Salary up to 25.5K
✓* Hybrid Working Pattern - We offer the opportunity to work up to 2 days per week remotely
✓* 25 Days Annual Leave + Bank Holidays
✓* SMART Pension Scheme [Enhanced Company Contributions]
✓* Life Insurance
✓* Healthcare Support, including an Employee Support and Assistance Programme
✓* Employee Discount Platform
✓* Internal Recognition & Reward Schemes Show more →