Helpdesk Co-ordinator - Facilities Management
Description✓The Executive Network Group are currently recruiting a Helpdesk Coordinator [Facilities Management] based in Birmingham
✓This is an office-based role which is an initial 3-month contract which could be extended indefinitely, or become permanent
✓The business you will be working for are a nationwide specialist facilities management company who primarily provide solutions in both hard and soft services
✓You will be responsible for overall end to end management of all reactive and planned maintenance across the UK.
✓
✓Responsibilities for the Helpdesk Coordinator
✓Management of client relationships and ensuring that excellent service is provided in all facets.
✓Overseeing subcontractor performance and delivery in line with expectations and KPI’s
✓Monitor incoming procurement requests and source efficiently
✓Effectively line manage hard services helpdesk co-ordinator
✓Ensure engineers complete time sheets and job cost responses to re-charge internal works.
✓Partnering with fellow colleagues – contract managers, department managers, with open communications, to become a high performing team, providing the ultimate customer experience.
✓Develop positive working rapport with internal and external labour
✓Collaborating with clients, procurement and engineers and subcontractors to plan jobs.
✓Interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policy.
✓Produce reports from our internal CAFM system and client portals.
✓Monitor client portals and ensure High KPI performance.
✓Frequent reporting to Senior Management
✓Effectively manage out of hours service ensuring correct processes are followed
✓If you’re an experienced Helpdesk Coordinator based in Birmingham, and interested in the above contract role, please get in touch with Ryan Evans [url removed] Show more →
✓This is an office-based role which is an initial 3-month contract which could be extended indefinitely, or become permanent
✓The business you will be working for are a nationwide specialist facilities management company who primarily provide solutions in both hard and soft services
✓You will be responsible for overall end to end management of all reactive and planned maintenance across the UK.
✓
✓Responsibilities for the Helpdesk Coordinator
✓Management of client relationships and ensuring that excellent service is provided in all facets.
✓Overseeing subcontractor performance and delivery in line with expectations and KPI’s
✓Monitor incoming procurement requests and source efficiently
✓Effectively line manage hard services helpdesk co-ordinator
✓Ensure engineers complete time sheets and job cost responses to re-charge internal works.
✓Partnering with fellow colleagues – contract managers, department managers, with open communications, to become a high performing team, providing the ultimate customer experience.
✓Develop positive working rapport with internal and external labour
✓Collaborating with clients, procurement and engineers and subcontractors to plan jobs.
✓Interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policy.
✓Produce reports from our internal CAFM system and client portals.
✓Monitor client portals and ensure High KPI performance.
✓Frequent reporting to Senior Management
✓Effectively manage out of hours service ensuring correct processes are followed
✓If you’re an experienced Helpdesk Coordinator based in Birmingham, and interested in the above contract role, please get in touch with Ryan Evans [url removed] Show more →