Service Support Administrator

DescriptionAn opportunity has arisen for a Service Support Administrator to join our client based in Didsbury [M20]
This is a temporary role for 6 months working 37.5 hrs per week, Monday to Friday 8.00am - 4.00pm paying £11.50 per hour.
The Service Support Administrator will support operations excellence within assigned territory customer group
You will be responsible for driving all aspects of field activities including operational, administrative & financial tasks working closely with Service Operation Leaders and Field Service Managers
You will provide strategic day to day operations, personnel, finance & logistical support ensuring they develop best practices & standard tools to improve operational efficiency specific to the countries they support.
Responsibilities
Drive their safety culture through demonstrated understanding, commitment
and action supporting the organization's safety and environmental requirements/regulations
Build a strong network across the local/global HPS business teams to ensure customer
delivery satisfaction.
Ensure Service Management System and ERP system integrity such as correct account
team assignment in SFDC ensuring work orders are carefully managed
Coordinate with the Back Office to review and correct Customer asset, account team, and
contract information in SalesForce or other software applications.
Manage the preparation and ongoing maintenance of Customer site portals as required.
Contribute to accurate forecasting for all financial aspects of LSS contracts, spot and parts
Where Spot Coordination support is required, ensure the financial health of all
agreements and spot activities, and ensure they are invoiced per the agreed schedule,
milestones and with all collectibles on time
Ensure Spot and Parts ISC orders are managed to meet customer and delivery
Lead and coordinate complex Field Service activities, including personnel, spare parts,
costs, and time
Translation support to all internal & external customers where required.
Engineering Support
For All
Provide Field Service Engineers Support on Administration Issues
Support with Mission & Employment Visa Requests [Submission, verification, handover to
PRO, update requestor]
Organizing HSE courses for site engineers
P3 radiation badges /other related tasks
Indirect Procurement - PPE, Facilities, intercompany orders
Assisting in TPC Creations / Software Orders / Licencing
Supporting with WEEE documentation submission and compliance
Goods inwards / outward support
Customer part repair / exchange coordination
Trade Compliance ‐ paperwork preparation and approvals
Creating delivery notes
Point of contact for clearance related issues
Country specific logistical support
Supporting Cash Collections [C2C]
Professional Services Withholding Tax support
Support vendor invoice issues
Issuing of Bank Guarantees
Submission & collection of tender documents, BGs, Cheques
Etc [Oman]
COTA payment requests
Facilities support
Organise events, workshops & customer meetings
Business analysis on request
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£12
Didsbury, Greater Manchester
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Salary Min11.5Salary Max11.5Contract TypeTemporarySalary TypeHourAdded1m 24dID909778