Service Manager
Description✓ARE YOU A SERVICE TECHNICIAN LOOKING TO TAKE THE NEXT STEPS IN YOUR CAREER?
✓Interaction Recruitment are partnering with a manufacturing giant that are seeking an experienced Service Manager to oversee the service and maintenance operations for our clients range of machinery and equipment.
✓The Service Manager will play a crucial role in ensuring customer satisfaction through efficient and effective service delivery
✓This position requires strong technical knowledge of heavy plant machinery, exceptional leadership abilities, and excellent customer service skills.
✓Responsibilities:
✓Develop and implement service policies, procedures, and standards to optimize the efficiency and effectiveness of service operations.
✓Ensure timely and accurate completion of service requests, repairs, and maintenance tasks.
✓Coordinate and prioritize service schedules and resources to meet customer needs and minimize downtime.
✓Monitor service metrics and key performance indicators to evaluate service performance and identify areas for improvement.
✓Supervise and provide guidance to a team of service technicians, ensuring high levels of productivity and quality.
✓Proactively communicate with customers to provide updates on service status, resolve any concerns, and maintain strong relationships.
✓Provide technical support and guidance to service technicians, troubleshooting complex issues and ensuring accurate repairs.
✓Stay updated on industry trends, advancements, and regulations related to agricultural machinery and service practices.
✓Requirements:
✓Proven experience in a service management role or understanding of the heavy machinery manufacturing industry.
✓Excellent leadership skills with the ability to motivate and manage a team of service technicians.
✓Exceptional customer service and interpersonal skills, with the ability to build and maintain strong customer relationships.
✓Strong problem-solving and decision-making abilities to resolve service-related issues effectively.
✓Excellent organizational and time management skills to prioritize tasks and meet deadlines.
✓Proficient computer skills and experience with service management software systems.
✓Knowledge of health and safety regulations related to agricultural machinery servicing and maintenance.
✓If you feel like this is the right step in your career path, please apply direct using the link or contact [url removed] for more information Show more →
✓Interaction Recruitment are partnering with a manufacturing giant that are seeking an experienced Service Manager to oversee the service and maintenance operations for our clients range of machinery and equipment.
✓The Service Manager will play a crucial role in ensuring customer satisfaction through efficient and effective service delivery
✓This position requires strong technical knowledge of heavy plant machinery, exceptional leadership abilities, and excellent customer service skills.
✓Responsibilities:
✓Develop and implement service policies, procedures, and standards to optimize the efficiency and effectiveness of service operations.
✓Ensure timely and accurate completion of service requests, repairs, and maintenance tasks.
✓Coordinate and prioritize service schedules and resources to meet customer needs and minimize downtime.
✓Monitor service metrics and key performance indicators to evaluate service performance and identify areas for improvement.
✓Supervise and provide guidance to a team of service technicians, ensuring high levels of productivity and quality.
✓Proactively communicate with customers to provide updates on service status, resolve any concerns, and maintain strong relationships.
✓Provide technical support and guidance to service technicians, troubleshooting complex issues and ensuring accurate repairs.
✓Stay updated on industry trends, advancements, and regulations related to agricultural machinery and service practices.
✓Requirements:
✓Proven experience in a service management role or understanding of the heavy machinery manufacturing industry.
✓Excellent leadership skills with the ability to motivate and manage a team of service technicians.
✓Exceptional customer service and interpersonal skills, with the ability to build and maintain strong customer relationships.
✓Strong problem-solving and decision-making abilities to resolve service-related issues effectively.
✓Excellent organizational and time management skills to prioritize tasks and meet deadlines.
✓Proficient computer skills and experience with service management software systems.
✓Knowledge of health and safety regulations related to agricultural machinery servicing and maintenance.
✓If you feel like this is the right step in your career path, please apply direct using the link or contact [url removed] for more information Show more →