Aftersales Advisor
Description✓Overview
✓Great opportunity for an Aftersales Advisor to join the fast-paced Service and Repairs team of a successful automotive company in Reading
✓This is a varied and busy role, providing quality customer service to advise on bookings and assess customer vehicle claims
✓Great company discounts offered in addition to competitive salary.
✓Responsibilities
✓* Liaising with customers and appointed garages regarding servicing, MOTs and repairs
✓* Selecting garages to carry out work and agreeing cover for claims
✓* Assessing garages diagnosis for repair work, ensuring labour and parts prices are reasonable
✓* Regularly updating and advising customers on bookings and warranty issues
✓* Resolving any issues or complaints as positively as possible
✓* Maintaining a high standard of customer service
✓Requirements
✓* Previous customer service experience either within a garage or office environment
✓* Good knowledge of vehicle parts
✓* Any experience of vehicle warranty/insurance claims would be highly advantageous
✓* Friendly and polite telephone manner
✓* Confident computer skills and strong attention to detail
✓* Able to work well under pressure
✓If you think you are suitable for this role, then please click ‘APPLY’ now!
✓
✓Recruitment Note:
✓Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually
✓If you have not heard back from us within 5 days, please assume your application has been unsuccessful
✓If the situation changes, or another suitable role arises, we will be back in contact Show more →
✓Great opportunity for an Aftersales Advisor to join the fast-paced Service and Repairs team of a successful automotive company in Reading
✓This is a varied and busy role, providing quality customer service to advise on bookings and assess customer vehicle claims
✓Great company discounts offered in addition to competitive salary.
✓Responsibilities
✓* Liaising with customers and appointed garages regarding servicing, MOTs and repairs
✓* Selecting garages to carry out work and agreeing cover for claims
✓* Assessing garages diagnosis for repair work, ensuring labour and parts prices are reasonable
✓* Regularly updating and advising customers on bookings and warranty issues
✓* Resolving any issues or complaints as positively as possible
✓* Maintaining a high standard of customer service
✓Requirements
✓* Previous customer service experience either within a garage or office environment
✓* Good knowledge of vehicle parts
✓* Any experience of vehicle warranty/insurance claims would be highly advantageous
✓* Friendly and polite telephone manner
✓* Confident computer skills and strong attention to detail
✓* Able to work well under pressure
✓If you think you are suitable for this role, then please click ‘APPLY’ now!
✓
✓Recruitment Note:
✓Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually
✓If you have not heard back from us within 5 days, please assume your application has been unsuccessful
✓If the situation changes, or another suitable role arises, we will be back in contact Show more →
Features
- ✓Bonus