Apprentice Bodyshop Customer Service Advisor
Description✓We are currently recruiting for an Apprentice Bodyshop Advisor to join our expanding team at Sytner Chigwell
✓This is an excellent opportunity for an outgoing, enthusiastic and proactive individual who has an understanding of vehicle repairs
✓The successful applicant will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers.
✓This is a customer-facing role, managing the relationship with BMW/MINI customers who have their vehicles repaired by us, however, you will spend the first half of the training programme learning all of the back-of-house administrative processes that will equip you with a thorough understanding of every element of the customer journey. This work will require a high degree of accuracy, so you must have excellent attention to detail. You must be educated to A level standard or equivalent, have GCSE Maths, English and one other subject at grades A* to C/9-4, with an appetite for learning and a commitment to being a positive team player.
✓The role will involve liaising with customers and arranging repairs to their vehicles from small wheel refurbs up-to structural repairs
✓You will be responsible for carrying out repair estimates, either via the Audatex system or the Autopad system, for which full training will be given, and will lead to negotiating with insurance engineers.
✓Once trained, your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands, therefore you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service.
✓You’ll learn, grow and develop with us, building a fascinating, challenging and exciting career from the ground-up.
✓All Trainees attend the BMW Group Academy in Berkshire for some of their off-the-job training
✓The programme will strongly focus on the retail environment, the high customer service expectations of BMW & MINI customers
✓The training takes place over a 15 month period and on successful completion of the programme, you will have a Level 2 Customer Service Practitioner and an exceedingly bright future!
✓As the UK’s largest prestige motor retail group we provide an outstanding working environment and exciting career opportunities
✓We are incredibly committed to being the best company to work for.
✓Our customers are very important to us and we want only the very best people to look after them and their vehicles
✓Have you got what it takes?
✓Why Sytner?
✓Sytner Group are delighted to provide an industry-leading benefits package.
✓We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
✓Enhanced Holiday Entitlement – 33 days inc
✓bank holidays
✓Industry-leading Maternity, Paternity and Adoption Pay
✓Career Development
✓Recognition of Long Service every 5 years
✓Discounted Car Schemes
✓High Street Discounts
✓Discounted Gym memberships
✓Cycle to work scheme
✓One day a year paid voluntary / community work
✓Business social events
✓At Sytner, our values and the way we behave are important to us
✓We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
✓We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
✓As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
✓For more information around reasonable adjustments and the recruitment process please .
✓Unsure? Read on…
✓We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
✓We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey Show more →
✓This is an excellent opportunity for an outgoing, enthusiastic and proactive individual who has an understanding of vehicle repairs
✓The successful applicant will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers.
✓This is a customer-facing role, managing the relationship with BMW/MINI customers who have their vehicles repaired by us, however, you will spend the first half of the training programme learning all of the back-of-house administrative processes that will equip you with a thorough understanding of every element of the customer journey. This work will require a high degree of accuracy, so you must have excellent attention to detail. You must be educated to A level standard or equivalent, have GCSE Maths, English and one other subject at grades A* to C/9-4, with an appetite for learning and a commitment to being a positive team player.
✓The role will involve liaising with customers and arranging repairs to their vehicles from small wheel refurbs up-to structural repairs
✓You will be responsible for carrying out repair estimates, either via the Audatex system or the Autopad system, for which full training will be given, and will lead to negotiating with insurance engineers.
✓Once trained, your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands, therefore you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service.
✓You’ll learn, grow and develop with us, building a fascinating, challenging and exciting career from the ground-up.
✓All Trainees attend the BMW Group Academy in Berkshire for some of their off-the-job training
✓The programme will strongly focus on the retail environment, the high customer service expectations of BMW & MINI customers
✓The training takes place over a 15 month period and on successful completion of the programme, you will have a Level 2 Customer Service Practitioner and an exceedingly bright future!
✓As the UK’s largest prestige motor retail group we provide an outstanding working environment and exciting career opportunities
✓We are incredibly committed to being the best company to work for.
✓Our customers are very important to us and we want only the very best people to look after them and their vehicles
✓Have you got what it takes?
✓Why Sytner?
✓Sytner Group are delighted to provide an industry-leading benefits package.
✓We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
✓Enhanced Holiday Entitlement – 33 days inc
✓bank holidays
✓Industry-leading Maternity, Paternity and Adoption Pay
✓Career Development
✓Recognition of Long Service every 5 years
✓Discounted Car Schemes
✓High Street Discounts
✓Discounted Gym memberships
✓Cycle to work scheme
✓One day a year paid voluntary / community work
✓Business social events
✓At Sytner, our values and the way we behave are important to us
✓We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
✓We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
✓As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
✓For more information around reasonable adjustments and the recruitment process please .
✓Unsure? Read on…
✓We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
✓We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey Show more →