Apprentice Service Advisor
Description✓About the role
✓Slough Audi has an exciting opportunity available for an Apprentice Customer Service Advisor to join their talented team.
✓As a Sytner Customer Service Advisor, no two days are the same and the role will include.
✓Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
✓Administration; Completing relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
✓Teamwork; Liaising with all the relevant departments including workshop and management to deliver an amazing customer experience.
✓Upselling; Promoting the sale of accessories and service plans
✓Your apprenticeship training will take place over a 3-year period and will compromise of classroom and workshop based learning, this includes off-the-job training at the Audi Academy
✓You will also receive the support from a mentor who will oversee the work-based learning programme.
✓Sytner work a variety of flexible patterns, which can typically include on occasion a Saturday, to ensure we provide our customers with the highest possible levels of service.
✓About You
✓If you have a keen interest and enthusiasm for automotive vehicles and the automotive industry as a whole then we would like to hear from you.
✓No experience is needed for this role; however we are looking for someone who has a positive attitude and work ethic with a willingness to learn
✓Ideally you will have the ability to work effectively as part of a team as well as having the capability to follow instructions and work individually.
✓Applicants are required to have or predicted to obtain GCSE Grade A*-C/ 9-4 or Functional Skills Level 2 [or equivalent] in the following subjects:
✓English
✓Maths
✓One other subject
✓Why Sytner?
✓Sytner Group are delighted to provide an industry-leading benefits package.
✓We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
✓Enhanced Holiday Entitlement – 33 days inc
✓bank holidays
✓Industry-leading Maternity, Paternity and Adoption Pay
✓Career Development
✓Recognition of Long Service every 5 years
✓Discounted Car Schemes
✓High Street Discounts
✓Discounted Gym memberships
✓Cycle to work scheme
✓One day a year paid voluntary / community work
✓Business social events
✓At Sytner, our values and the way we behave are important to us
✓We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
✓We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
✓As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
✓For more information around reasonable adjustments and the recruitment process, please .
✓Unsure? Read on…
✓We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
✓We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey Show more →
✓Slough Audi has an exciting opportunity available for an Apprentice Customer Service Advisor to join their talented team.
✓As a Sytner Customer Service Advisor, no two days are the same and the role will include.
✓Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
✓Administration; Completing relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
✓Teamwork; Liaising with all the relevant departments including workshop and management to deliver an amazing customer experience.
✓Upselling; Promoting the sale of accessories and service plans
✓Your apprenticeship training will take place over a 3-year period and will compromise of classroom and workshop based learning, this includes off-the-job training at the Audi Academy
✓You will also receive the support from a mentor who will oversee the work-based learning programme.
✓Sytner work a variety of flexible patterns, which can typically include on occasion a Saturday, to ensure we provide our customers with the highest possible levels of service.
✓About You
✓If you have a keen interest and enthusiasm for automotive vehicles and the automotive industry as a whole then we would like to hear from you.
✓No experience is needed for this role; however we are looking for someone who has a positive attitude and work ethic with a willingness to learn
✓Ideally you will have the ability to work effectively as part of a team as well as having the capability to follow instructions and work individually.
✓Applicants are required to have or predicted to obtain GCSE Grade A*-C/ 9-4 or Functional Skills Level 2 [or equivalent] in the following subjects:
✓English
✓Maths
✓One other subject
✓Why Sytner?
✓Sytner Group are delighted to provide an industry-leading benefits package.
✓We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
✓Enhanced Holiday Entitlement – 33 days inc
✓bank holidays
✓Industry-leading Maternity, Paternity and Adoption Pay
✓Career Development
✓Recognition of Long Service every 5 years
✓Discounted Car Schemes
✓High Street Discounts
✓Discounted Gym memberships
✓Cycle to work scheme
✓One day a year paid voluntary / community work
✓Business social events
✓At Sytner, our values and the way we behave are important to us
✓We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
✓We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
✓As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
✓For more information around reasonable adjustments and the recruitment process, please .
✓Unsure? Read on…
✓We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
✓We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey Show more →