Maintenance Controller
Description✓Maintenance Controller
✓Solihull
✓£35,000 - £38,500
✓Our client are a national company with sites across the UK, they are seeking a maintenance controller to join their Solihull office
✓The role will be responsible for handling the investigation and authorisation of the vehicles supplied to both businesses and individuals.
✓Key Responsibilities – Maintenance Controller
✓Receiving and responding to telephone calls from dealers requesting responses to their customer concerns appertaining to technical, accessories and vehicle conversions.
✓Identifying any product issues, provide detailed reports on the issues to the technical team and where necessary the respective vehicle manufacturer.
✓Assisting where necessary regarding legal issues and should the need arise attending court.
✓Assist in the development and implementation of the technical reference library, with specific attention to technical data, accessories and vehicle conversions.
✓Communication and teamwork: To develop and maintain professional, positive working relationships with all our dealership partners and our manufacturers.
✓Manage the departments, manufacturer and business information flow to reduce defect reoccurrence, improve defect resolution times, to ultimately improve our manufacturer relationships and customer, dealer satisfaction.
✓Provide detailed daily reports on dealer product issues and distribute these to the line manager and colleagues to identify dealer specific problems.
✓Keep daily log of all dealers who contact us to identify department work loading and resource allocation.
✓Identify product issues and produce detailed technical reports for our manufacturers and department personnel to aid in the speedy resolution of product defects
✓Work with our manufactures in the production of and distribute of all technical bulletins and technical literature.
✓Qualifications & Experience – Maintenance Controller
✓Excellent Motor Vehicle mechanical knowledge, by experience and qualification
✓Have good I.T Skills – including but not limited to MS Office suite of products
✓Excellent written and verbal skills
✓Strong customer service and problem-solving skills
✓Meticulous
✓Professional and polite
✓Ability to work under pressure
✓Strong organisational skills with the ability to time manage, multi-task, and prioritise
✓Ability to work as part of a team or using your own initiative
✓For more information on this role, please contact Andrew Haddon on [phone number removed] or send a copy of your CV to [url removed]
✓Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
✓Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
✓For details of other opportunities available within your chosen field please visit our website [url removed]
✓Omega Resource Group is acting as an Employment Agency in relation to this vacancy Show more →
✓Solihull
✓£35,000 - £38,500
✓Our client are a national company with sites across the UK, they are seeking a maintenance controller to join their Solihull office
✓The role will be responsible for handling the investigation and authorisation of the vehicles supplied to both businesses and individuals.
✓Key Responsibilities – Maintenance Controller
✓Receiving and responding to telephone calls from dealers requesting responses to their customer concerns appertaining to technical, accessories and vehicle conversions.
✓Identifying any product issues, provide detailed reports on the issues to the technical team and where necessary the respective vehicle manufacturer.
✓Assisting where necessary regarding legal issues and should the need arise attending court.
✓Assist in the development and implementation of the technical reference library, with specific attention to technical data, accessories and vehicle conversions.
✓Communication and teamwork: To develop and maintain professional, positive working relationships with all our dealership partners and our manufacturers.
✓Manage the departments, manufacturer and business information flow to reduce defect reoccurrence, improve defect resolution times, to ultimately improve our manufacturer relationships and customer, dealer satisfaction.
✓Provide detailed daily reports on dealer product issues and distribute these to the line manager and colleagues to identify dealer specific problems.
✓Keep daily log of all dealers who contact us to identify department work loading and resource allocation.
✓Identify product issues and produce detailed technical reports for our manufacturers and department personnel to aid in the speedy resolution of product defects
✓Work with our manufactures in the production of and distribute of all technical bulletins and technical literature.
✓Qualifications & Experience – Maintenance Controller
✓Excellent Motor Vehicle mechanical knowledge, by experience and qualification
✓Have good I.T Skills – including but not limited to MS Office suite of products
✓Excellent written and verbal skills
✓Strong customer service and problem-solving skills
✓Meticulous
✓Professional and polite
✓Ability to work under pressure
✓Strong organisational skills with the ability to time manage, multi-task, and prioritise
✓Ability to work as part of a team or using your own initiative
✓For more information on this role, please contact Andrew Haddon on [phone number removed] or send a copy of your CV to [url removed]
✓Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
✓Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
✓For details of other opportunities available within your chosen field please visit our website [url removed]
✓Omega Resource Group is acting as an Employment Agency in relation to this vacancy Show more →