Retail Customer Services Advisor
Description✓Retail Customer Services Advisor
✓ROLE RESPONSIBILITIES
✓This role is responsible for processing a range of administration tasks that is generated from our customers through our call centres
✓The queues and processes that you would be required to work are high volumes and have required turnaround times.
✓To make this happen, we need great communicators who can combine great personalised customer service with a sharp attention to detail
✓You must be comfortable with talking on the phone and making outbound calls to our customers with a huge desire to deliver a consistent and excellent level of service to your customers, this creates a one and done culture and ensures we get it right first time for customers.
✓About the role
✓Being adaptable to switch across different processes as there will be a requirement for this
✓Responding on email/admin queries and using outbound calls as a "one and done" to get the right customer outcomes
✓Administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle
✓Maintaining an understanding of FCA regulations
✓Taking responsibility for ensuring that excellent customer service is delivered at all times
✓Close liaison with other Customer Operations staff e.g
✓New Business, Collections
✓About you
✓Full PC literacy essential
✓Excellent written and spoken communication capabilities
✓Previous customer service centre, call centre or finance company experience is desirable
✓An understanding of the Data Protection Act and Consumer Credit Act is desirable
✓Outstanding written and verbal communication skills
✓Excellent attention to detail
✓Ability to learn new systems and processes
✓Excellent attention to detail
✓Strong customer service focus essential and a customer friendly manner at all times Show more →
✓ROLE RESPONSIBILITIES
✓This role is responsible for processing a range of administration tasks that is generated from our customers through our call centres
✓The queues and processes that you would be required to work are high volumes and have required turnaround times.
✓To make this happen, we need great communicators who can combine great personalised customer service with a sharp attention to detail
✓You must be comfortable with talking on the phone and making outbound calls to our customers with a huge desire to deliver a consistent and excellent level of service to your customers, this creates a one and done culture and ensures we get it right first time for customers.
✓About the role
✓Being adaptable to switch across different processes as there will be a requirement for this
✓Responding on email/admin queries and using outbound calls as a "one and done" to get the right customer outcomes
✓Administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle
✓Maintaining an understanding of FCA regulations
✓Taking responsibility for ensuring that excellent customer service is delivered at all times
✓Close liaison with other Customer Operations staff e.g
✓New Business, Collections
✓About you
✓Full PC literacy essential
✓Excellent written and spoken communication capabilities
✓Previous customer service centre, call centre or finance company experience is desirable
✓An understanding of the Data Protection Act and Consumer Credit Act is desirable
✓Outstanding written and verbal communication skills
✓Excellent attention to detail
✓Ability to learn new systems and processes
✓Excellent attention to detail
✓Strong customer service focus essential and a customer friendly manner at all times Show more →