Senior Administrator
Description✓Are you an experienced Administrator looking for a new role? Do you want to work for global leading manufacturer? If so, this could be the perfect role for you.
✓The Administrator is key to providing support to managers, teams, and individuals by handling a variety of aftersales tasks to ensure that all interactions between the organisation and others are positive and productive
✓The role should also be able to provide commercial data and work in line with all manufacturer and dealer group guidelines.
✓What's in it for you?
✓Temporary role - could become a permanent role based on workload.
✓Hourly rate: up to £14 p/h
✓Hours of work: 08:30am - 5pm, Monday to Thursday, 4pm finish on a Friday [flexibility to start earlier]
✓Location: Smethwick
✓Holidays: 20 + 8 bank holidays
✓Free onsite parking
✓Office based role only
✓Responsibilities:
✓Ensure all group warranty claims are submitted in a timely manner within the timescales for each relevant manufacturer.
✓Submitting warranty claims within time scales, aligned to internal process.
✓Submitting policy/goodwill claims for consideration.
✓Credit customers and internal accounts any successful policy warranty claims.
✓Where needed you must ensure all warranty queries are resolved within the time scales.
✓Support and work with the warranty team to resolve warranty rejections and underpayments.
✓Distribute and control all warranty parts returns requests, within timescales.
✓Assists Parts Manager in addressing inventory discrepancies, shortages, and overages.
✓Enters data as provided into forecasting spreadsheets, summaries, etc.
✓Creates claim documentation for shortages, overages, and discrepancies.
✓Manage and maintain all consumables and their usage.
✓Work with suppliers and manufacturers to control costs and work in line with internal and external policies and procedures.Skills:
✓Previous experience in a similar role or a Senior Administrator role
✓IFS software experience preferred
✓Excellent communication skills both written and verbal
✓Relationship Building
✓Analytical / Data Analyst
✓Objection Handling
✓Problem Solving
✓Technical Ability in product/part knowledge [Not Essential]This is an immediate start role
✓Please apply today!
✓Kelly Services are acting as an Employment Agency in relation to this role
✓Should you choose to apply, your information will be processed in accordance with Kelly's
✓For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement
✓As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age Show more →
✓The Administrator is key to providing support to managers, teams, and individuals by handling a variety of aftersales tasks to ensure that all interactions between the organisation and others are positive and productive
✓The role should also be able to provide commercial data and work in line with all manufacturer and dealer group guidelines.
✓What's in it for you?
✓Temporary role - could become a permanent role based on workload.
✓Hourly rate: up to £14 p/h
✓Hours of work: 08:30am - 5pm, Monday to Thursday, 4pm finish on a Friday [flexibility to start earlier]
✓Location: Smethwick
✓Holidays: 20 + 8 bank holidays
✓Free onsite parking
✓Office based role only
✓Responsibilities:
✓Ensure all group warranty claims are submitted in a timely manner within the timescales for each relevant manufacturer.
✓Submitting warranty claims within time scales, aligned to internal process.
✓Submitting policy/goodwill claims for consideration.
✓Credit customers and internal accounts any successful policy warranty claims.
✓Where needed you must ensure all warranty queries are resolved within the time scales.
✓Support and work with the warranty team to resolve warranty rejections and underpayments.
✓Distribute and control all warranty parts returns requests, within timescales.
✓Assists Parts Manager in addressing inventory discrepancies, shortages, and overages.
✓Enters data as provided into forecasting spreadsheets, summaries, etc.
✓Creates claim documentation for shortages, overages, and discrepancies.
✓Manage and maintain all consumables and their usage.
✓Work with suppliers and manufacturers to control costs and work in line with internal and external policies and procedures.Skills:
✓Previous experience in a similar role or a Senior Administrator role
✓IFS software experience preferred
✓Excellent communication skills both written and verbal
✓Relationship Building
✓Analytical / Data Analyst
✓Objection Handling
✓Problem Solving
✓Technical Ability in product/part knowledge [Not Essential]This is an immediate start role
✓Please apply today!
✓Kelly Services are acting as an Employment Agency in relation to this role
✓Should you choose to apply, your information will be processed in accordance with Kelly's
✓For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement
✓As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age Show more →