Support Service Coordinator
Description✓Support Service Coordinator
✓Location: Ancoats, Manchester
✓Salary: £22,500 - £23,500 D.O.E
✓Working Week: 5 days per week [including occasional Saturday work] 37.5 Hours.
✓Connections are recruiting for a Support Service Coordinator to join a not for profit organisation based in Manchester
✓This role would suit someone who has compassion to help others, and commitment to use their skills, to support and create opportunity for those who are vulnerable and seeking support within Greater Manchester
✓ You will be working directly with our reception team, Freedom volunteers and clients
✓Overseeing the front of house functions within the Manchester HQ
✓This includes training and development of volunteers
✓Assisting with the support of clients who are sleeping rough or at risk of homelessness
✓This role will represent the values of the charity both internally and externally, leading by example and contributing to the overall development of the service.
✓Main duties:
✓Attend daily morning briefing & debrief each day to ensure good communication and maintain positive team wellbeing.
✓Ensure referral appointments for emergency support are in line with processes and procedures.
✓Guarantee referral appointments and support with new and existing clients are actioned in a timely manner.
✓Report accurate data of clients and learners attendance through Kudos, KPI spread sheet and Tree Salt.
✓Escalate safeguarding concerns and risk to safeguarding team
✓Ensure that incident forms are completed and submitted to team leader.
✓Support with induction and training of new starters, staff, and volunteers into the team.
✓Managing enquires from homeless guests and organising referrals to partner agencies.
✓Make sure emergency hardship provision is signed off in line with process and procedures.
✓Ensure referrals receive timely response followed by client support appointment.
✓Ensuring that all relevant paperwork is stored according to GDPR guidelines.
✓Develop and maintain partnerships with external agencies across Manchester [Hub & CGL]
✓Responsible to submit monthly case studies, to share with communications team, highlighting wins and challenges to wider team.
✓Work with Retail and Communications team to make sure essential emergency provisions are always available.
✓Attend multi agency meeting and forums as and when required.
✓Guarantee a warm welcome at reception to all visitors, clients, and volunteers
✓Manage expectation of waiting time and public facilities while maintaining a safe environment free from hazards.
✓Manage the day to day running of the reception area, building access and distribution of lanyards, access cards and building keys
✓Ensure the cloak room and lost property is stored securely.
✓Security aware, working with the Guard to manage and identify any potential disturbances before they happen and maintain a calm, courteous and professional manner.
✓Maintain clear communication through reception functions and activities, assist with administrative tasks as and when required.
✓Motivate and train volunteers on reception duties [not referrals] using the training manuals to improving volunteer employability and skillset.
✓To understand and have a working knowledge of health and safety requirements of the support services including risk assessments, lone working policy, staff wellbeing and incident management.
✓Person Specification
✓The ideal candidate will have experience in a customer facing position with excellent communication skills.
✓Have a kind and encouraging attitude enabling them to work with a diverse range of people.
✓Experience of health and safety regulations, incident reporting and risk assessments is essential.
✓IT illiterate in all Microsoft software, including excel Show more →
✓Location: Ancoats, Manchester
✓Salary: £22,500 - £23,500 D.O.E
✓Working Week: 5 days per week [including occasional Saturday work] 37.5 Hours.
✓Connections are recruiting for a Support Service Coordinator to join a not for profit organisation based in Manchester
✓This role would suit someone who has compassion to help others, and commitment to use their skills, to support and create opportunity for those who are vulnerable and seeking support within Greater Manchester
✓ You will be working directly with our reception team, Freedom volunteers and clients
✓Overseeing the front of house functions within the Manchester HQ
✓This includes training and development of volunteers
✓Assisting with the support of clients who are sleeping rough or at risk of homelessness
✓This role will represent the values of the charity both internally and externally, leading by example and contributing to the overall development of the service.
✓Main duties:
✓Attend daily morning briefing & debrief each day to ensure good communication and maintain positive team wellbeing.
✓Ensure referral appointments for emergency support are in line with processes and procedures.
✓Guarantee referral appointments and support with new and existing clients are actioned in a timely manner.
✓Report accurate data of clients and learners attendance through Kudos, KPI spread sheet and Tree Salt.
✓Escalate safeguarding concerns and risk to safeguarding team
✓Ensure that incident forms are completed and submitted to team leader.
✓Support with induction and training of new starters, staff, and volunteers into the team.
✓Managing enquires from homeless guests and organising referrals to partner agencies.
✓Make sure emergency hardship provision is signed off in line with process and procedures.
✓Ensure referrals receive timely response followed by client support appointment.
✓Ensuring that all relevant paperwork is stored according to GDPR guidelines.
✓Develop and maintain partnerships with external agencies across Manchester [Hub & CGL]
✓Responsible to submit monthly case studies, to share with communications team, highlighting wins and challenges to wider team.
✓Work with Retail and Communications team to make sure essential emergency provisions are always available.
✓Attend multi agency meeting and forums as and when required.
✓Guarantee a warm welcome at reception to all visitors, clients, and volunteers
✓Manage expectation of waiting time and public facilities while maintaining a safe environment free from hazards.
✓Manage the day to day running of the reception area, building access and distribution of lanyards, access cards and building keys
✓Ensure the cloak room and lost property is stored securely.
✓Security aware, working with the Guard to manage and identify any potential disturbances before they happen and maintain a calm, courteous and professional manner.
✓Maintain clear communication through reception functions and activities, assist with administrative tasks as and when required.
✓Motivate and train volunteers on reception duties [not referrals] using the training manuals to improving volunteer employability and skillset.
✓To understand and have a working knowledge of health and safety requirements of the support services including risk assessments, lone working policy, staff wellbeing and incident management.
✓Person Specification
✓The ideal candidate will have experience in a customer facing position with excellent communication skills.
✓Have a kind and encouraging attitude enabling them to work with a diverse range of people.
✓Experience of health and safety regulations, incident reporting and risk assessments is essential.
✓IT illiterate in all Microsoft software, including excel Show more →