Technical Debt Supervisor
Description✓Technical Debt Supervisor
✓Location: Various locations around Liverpool and from home
✓Closing date: 31 July 2023 at 9am
✓Salary: £28,652 FTE
✓Hours: 35 Hours Per Week, permanent
✓About the Role
✓The Technical Debt Supervisor is responsible for supervising and managing the day-today operations of a Money Advice Team and delivering an accessible client focused debt casework service via face to face and telephone channels, which includes court representation
✓The Supervisor will ensure that the work of the Team meets service demand and Money and Pensions Service [MaPS] quality standards
✓To keep own knowledge and experience up to date by providing a quality legal representation service for a small number of clients facing court proceedings for housing and personal debt, including mortgages, secured and unsecured loans, who are not eligible for housing legal aid.
✓To be successful in this role, you will need to be confident, motivated, and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
✓You will need to have supervision experience and knowledge and experience of complex debt casework, and [county] court money claims, and possession proceedings as well as priority and non-priority debt advice, options, and insolvency solutions.
✓Requirements
✓* Accredited Member of the Institute of Money Advisers, holding a Certificate in Money Advice Practice and Technical Debt Supervisor qualification/equivalent.
✓* Qualified as an as an Approved Intermediary for Debt Relief Order purposes.
✓* Have recent knowledge and experience of specialist debt casework at court representation level.
✓* Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality, Continuous Professional Development, and training targets.
✓* Ability to commit to and work within the aims, principles, and policies of the Citizens Advice service.
✓* Understanding of the issues involved in interviewing clients.
✓* Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing.
✓* Have achieved the MaPS competency requirements for a Technical Debt Supervisor [or be working towards these] and have experience of monitoring casework for quality.
✓* Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools e.g
✓Casebook
✓Ability to work with funders and [partner] organisations to earn and maintain the trust of the people with whom Citizens Advice Liverpool deals.
✓* Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
✓* Ability to lead and contribute to the Money Advice team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover.
✓About Us
✓Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city
✓We depend on a workforce of paid staff and over 120 trained volunteers
✓We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem
✓We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
✓CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce
✓We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
✓We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021
✓We were also named volunteer team of the year in 2022.
✓As well as a competitive salary CAL also provides access to:
✓* 27 days annual leave plus bank holidays
✓* Hybrid Working Scheme
✓* Interest free travel loans
✓* Employee Assistance Programme
✓* Pension Scheme
✓* Cycle to Work Scheme
✓* Lifestyles Gym Membership [20% corporate discount]
✓* Enhanced maternity, paternity and adoption leave pay Show more →
✓Location: Various locations around Liverpool and from home
✓Closing date: 31 July 2023 at 9am
✓Salary: £28,652 FTE
✓Hours: 35 Hours Per Week, permanent
✓About the Role
✓The Technical Debt Supervisor is responsible for supervising and managing the day-today operations of a Money Advice Team and delivering an accessible client focused debt casework service via face to face and telephone channels, which includes court representation
✓The Supervisor will ensure that the work of the Team meets service demand and Money and Pensions Service [MaPS] quality standards
✓To keep own knowledge and experience up to date by providing a quality legal representation service for a small number of clients facing court proceedings for housing and personal debt, including mortgages, secured and unsecured loans, who are not eligible for housing legal aid.
✓To be successful in this role, you will need to be confident, motivated, and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
✓You will need to have supervision experience and knowledge and experience of complex debt casework, and [county] court money claims, and possession proceedings as well as priority and non-priority debt advice, options, and insolvency solutions.
✓Requirements
✓* Accredited Member of the Institute of Money Advisers, holding a Certificate in Money Advice Practice and Technical Debt Supervisor qualification/equivalent.
✓* Qualified as an as an Approved Intermediary for Debt Relief Order purposes.
✓* Have recent knowledge and experience of specialist debt casework at court representation level.
✓* Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality, Continuous Professional Development, and training targets.
✓* Ability to commit to and work within the aims, principles, and policies of the Citizens Advice service.
✓* Understanding of the issues involved in interviewing clients.
✓* Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing.
✓* Have achieved the MaPS competency requirements for a Technical Debt Supervisor [or be working towards these] and have experience of monitoring casework for quality.
✓* Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools e.g
✓Casebook
✓Ability to work with funders and [partner] organisations to earn and maintain the trust of the people with whom Citizens Advice Liverpool deals.
✓* Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
✓* Ability to lead and contribute to the Money Advice team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover.
✓About Us
✓Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city
✓We depend on a workforce of paid staff and over 120 trained volunteers
✓We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem
✓We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
✓CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce
✓We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
✓We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021
✓We were also named volunteer team of the year in 2022.
✓As well as a competitive salary CAL also provides access to:
✓* 27 days annual leave plus bank holidays
✓* Hybrid Working Scheme
✓* Interest free travel loans
✓* Employee Assistance Programme
✓* Pension Scheme
✓* Cycle to Work Scheme
✓* Lifestyles Gym Membership [20% corporate discount]
✓* Enhanced maternity, paternity and adoption leave pay Show more →