Call Centre Agent
Description✓Portfolio are proud to be representing one of the UK's largest betting agents in search for Customer Service Agents
✓Due to continued success and growth they are now looking to recruit a hardworking and enthusiastic team member focusing on providing an excellent, friendly and professional service to their online platform - Sports, Casino and Games customers.
✓This is an inbound role working any 5 days from 7 including weekends, shifts between 7am and 9pm based on needs of the business
✓The primary roles and responsibilities are to support the CS management team, maintain and provide excellent, friendly and professional service to their customers via phone, email and live chat
✓To assist in supporting the organisation by obtaining, analysing and verifying the accuracy and order of information in a timely manner.
✓Key Responsibilities as a Call Centre Agent:
✓To support the Digital Customer Service management team.
✓To provide customers with a professional service via telephone, live-chat and email in relation to the digital platform providing accurate responses in a timely manner.
✓To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries.
✓To resolve all customer queries professionally in line with agreed KPI's, ensuring that any escalations are raised promptly to maintain customer satisfaction.
✓Carry out administration duties as and when required
✓i.e
✓logging deposit and withdrawal calls, customer complaints and self-exclusions.
✓Ensure customer account adjustments are dealt with accurately.
✓Any other duties requested by the CS management team in relation to the role
✓Key Personal Characteristics and Competencies:
✓Experience in dealing with customers at all levels essential.
✓Excellent customer service skills with experience of working in a fast paced environment.
✓Professional telephone manner, with excellent listening skills.
✓Excellent written correspondence essential with reference to spelling, grammar and letter/email construction.
✓Ability to build and maintain good working relationships essential.
✓Analytical approach to problem solving essential.
✓Competent computer skills including MS Outlook, Word and Excel essential.
✓Ability to resolve support issues to final resolution and to a significantly high standard essential.
✓Flexible approach to work, with the ability to multi task.
✓A knowledgeable interest in Gaming, Casino and General Sports is desirable
✓[phone number removed]NER10
✓INDPENO Show more →
✓Due to continued success and growth they are now looking to recruit a hardworking and enthusiastic team member focusing on providing an excellent, friendly and professional service to their online platform - Sports, Casino and Games customers.
✓This is an inbound role working any 5 days from 7 including weekends, shifts between 7am and 9pm based on needs of the business
✓The primary roles and responsibilities are to support the CS management team, maintain and provide excellent, friendly and professional service to their customers via phone, email and live chat
✓To assist in supporting the organisation by obtaining, analysing and verifying the accuracy and order of information in a timely manner.
✓Key Responsibilities as a Call Centre Agent:
✓To support the Digital Customer Service management team.
✓To provide customers with a professional service via telephone, live-chat and email in relation to the digital platform providing accurate responses in a timely manner.
✓To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries.
✓To resolve all customer queries professionally in line with agreed KPI's, ensuring that any escalations are raised promptly to maintain customer satisfaction.
✓Carry out administration duties as and when required
✓i.e
✓logging deposit and withdrawal calls, customer complaints and self-exclusions.
✓Ensure customer account adjustments are dealt with accurately.
✓Any other duties requested by the CS management team in relation to the role
✓Key Personal Characteristics and Competencies:
✓Experience in dealing with customers at all levels essential.
✓Excellent customer service skills with experience of working in a fast paced environment.
✓Professional telephone manner, with excellent listening skills.
✓Excellent written correspondence essential with reference to spelling, grammar and letter/email construction.
✓Ability to build and maintain good working relationships essential.
✓Analytical approach to problem solving essential.
✓Competent computer skills including MS Outlook, Word and Excel essential.
✓Ability to resolve support issues to final resolution and to a significantly high standard essential.
✓Flexible approach to work, with the ability to multi task.
✓A knowledgeable interest in Gaming, Casino and General Sports is desirable
✓[phone number removed]NER10
✓INDPENO Show more →