111 Call Handler
Description✓Health advisor for NHS
✓HR GO are currently recruiting for 111 Call Handlers on behalf of a Public Sector health organisation based in Rotheram S63
✓This is a temporary position with the possibility of becoming permanent for the right candidate
✓Please only apply if you can cover all shift patterns, which includes Nights and Weekends this is a 24/7 service
✓Pay Rate: Weekdays £10.42, Nights & Saturdays £ 14.07, Bank Holiday £17.61
✓After 12 weeks pay will change; Weekdays £11.11, Nights & Saturdays £15.00, Bank Holiday £18.78
✓24h or 30h per-week on a ROTA
✓As a 111 Call handler , you will be the first point of contact of communication with patients, patient's relatives, health care professionals and other callers.
✓Expectations of Staff:
✓You will assess patient's condition and ensure they are directed to the most appropriate health care professional.
✓You will provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home
✓You will deliver high quality, safe and clinically effective health care over the telephone using clinical decision system NHS Pathways
✓You will be an effective communicator with good keyboard skills,and able to deal with confidential/sensitive and distressing information.
✓Requirements:
✓Minimum of 3 GCSE's at Grade C+ or equivalent, including English and Math's.
✓Driving licence
✓Customer Service ExperienceExperience Required
✓Previous call centre environment
✓Ability to deal with confidential/sensitive and distressing information
✓Customer service experience
✓Excellent listening skills
✓Remain calm under pressure
✓IT literate
✓Parking on site is available.
✓Training is for 10 weeks at either Wakefield WF2 or Rotherham - the first 6 weeks would be full time, 100% attendance required
✓There will another week that would be classroom based to consolidate learning, this will usually be between week 10 and week 14.
✓If you feel that you have what it takes to be a Health Advisor, we would love to hear from you, apply today
✓We endeavour to respond to all applications; however, due to the large volume this isn't always possible
✓If you haven't heard from us within seven days, please assume you have not been successful for this role
✓Thank you for your interest and please continue to look at our website for future opportunities Show more →
✓HR GO are currently recruiting for 111 Call Handlers on behalf of a Public Sector health organisation based in Rotheram S63
✓This is a temporary position with the possibility of becoming permanent for the right candidate
✓Please only apply if you can cover all shift patterns, which includes Nights and Weekends this is a 24/7 service
✓Pay Rate: Weekdays £10.42, Nights & Saturdays £ 14.07, Bank Holiday £17.61
✓After 12 weeks pay will change; Weekdays £11.11, Nights & Saturdays £15.00, Bank Holiday £18.78
✓24h or 30h per-week on a ROTA
✓As a 111 Call handler , you will be the first point of contact of communication with patients, patient's relatives, health care professionals and other callers.
✓Expectations of Staff:
✓You will assess patient's condition and ensure they are directed to the most appropriate health care professional.
✓You will provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home
✓You will deliver high quality, safe and clinically effective health care over the telephone using clinical decision system NHS Pathways
✓You will be an effective communicator with good keyboard skills,and able to deal with confidential/sensitive and distressing information.
✓Requirements:
✓Minimum of 3 GCSE's at Grade C+ or equivalent, including English and Math's.
✓Driving licence
✓Customer Service ExperienceExperience Required
✓Previous call centre environment
✓Ability to deal with confidential/sensitive and distressing information
✓Customer service experience
✓Excellent listening skills
✓Remain calm under pressure
✓IT literate
✓Parking on site is available.
✓Training is for 10 weeks at either Wakefield WF2 or Rotherham - the first 6 weeks would be full time, 100% attendance required
✓There will another week that would be classroom based to consolidate learning, this will usually be between week 10 and week 14.
✓If you feel that you have what it takes to be a Health Advisor, we would love to hear from you, apply today
✓We endeavour to respond to all applications; however, due to the large volume this isn't always possible
✓If you haven't heard from us within seven days, please assume you have not been successful for this role
✓Thank you for your interest and please continue to look at our website for future opportunities Show more →
Features
- ✓holiday accrual
- ✓weekly pay