1st Line technical Support
Description✓1st Line Technical Support
✓Location: Southampton
✓Hours of work: Full time hours available
✓We can offer two opportunities
✓Option 1- Core hours Monday to Friday between 6am and 9pm- this one working Saturday per month on call
✓OR Option 2 -Shifts are 12 hours, Monday to Sunday 6am-9pm 4 days of working and 4 days off
✓Salary: £22,500
✓
✓Dynamite recruitment is currently working in partnership with a very well-established technical business who are based in the Southampton area.
✓Due to changes within the business our client is looking to expand a specialist technical team and requires a 1st Line Technical Support Advisor
✓As a Technical Support Advisor you will be responsible for reporting to the / depth investigations carried.
✓
✓Your key duties would include the following:
✓To troubleshoot and resolve complex issues and IT / technical related escalations
✓Acting as a first point of contact for customer calls- to manage technical issues
✓Use the internal system to log and update calls
✓To support with software related issues and manage software updates
✓Providing regular updates when required to relevant parties- both internally and to customers
✓Acting as an escalation point to resolve and troubleshoot complex issues
✓Documenting all aspects of the work using the internal system
✓Collaborate with 3rd party supplier
✓To provide support to customers from start to completion
✓Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible
✓Support with the roll out of new software/hardware releases
✓As a 1st Line Technical Support Advisor you will have / be
✓
✓To be self-motivated and a contributing member of the team
✓Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary
✓Good time management
✓Ability to work under pressure
✓NVQ1/GCSEs and above [or equivalent] in key competencies
✓Excellent Customer Service Skills
✓A good understanding of IT based systems
✓Ability to work in a pressurized environment
✓Problem analysis/problem solving
✓Must be able to communicate effectively with all levels of users
✓Great problem-solving skills and a desire to achieve
✓High level of knowledge and understanding of Windows Operating Systems
✓To be considered please submit your CV asap
✓INDDYN Show more →
✓Location: Southampton
✓Hours of work: Full time hours available
✓We can offer two opportunities
✓Option 1- Core hours Monday to Friday between 6am and 9pm- this one working Saturday per month on call
✓OR Option 2 -Shifts are 12 hours, Monday to Sunday 6am-9pm 4 days of working and 4 days off
✓Salary: £22,500
✓
✓Dynamite recruitment is currently working in partnership with a very well-established technical business who are based in the Southampton area.
✓Due to changes within the business our client is looking to expand a specialist technical team and requires a 1st Line Technical Support Advisor
✓As a Technical Support Advisor you will be responsible for reporting to the / depth investigations carried.
✓
✓Your key duties would include the following:
✓To troubleshoot and resolve complex issues and IT / technical related escalations
✓Acting as a first point of contact for customer calls- to manage technical issues
✓Use the internal system to log and update calls
✓To support with software related issues and manage software updates
✓Providing regular updates when required to relevant parties- both internally and to customers
✓Acting as an escalation point to resolve and troubleshoot complex issues
✓Documenting all aspects of the work using the internal system
✓Collaborate with 3rd party supplier
✓To provide support to customers from start to completion
✓Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible
✓Support with the roll out of new software/hardware releases
✓As a 1st Line Technical Support Advisor you will have / be
✓
✓To be self-motivated and a contributing member of the team
✓Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary
✓Good time management
✓Ability to work under pressure
✓NVQ1/GCSEs and above [or equivalent] in key competencies
✓Excellent Customer Service Skills
✓A good understanding of IT based systems
✓Ability to work in a pressurized environment
✓Problem analysis/problem solving
✓Must be able to communicate effectively with all levels of users
✓Great problem-solving skills and a desire to achieve
✓High level of knowledge and understanding of Windows Operating Systems
✓To be considered please submit your CV asap
✓INDDYN Show more →